Pearson Application Analyst in Bloomington, Minnesota

Application Analyst

Description

As the global leader in electronic testing, Pearson VUE (www.pearsonvue.com) validates the skills and knowledge of millions of individuals every year. Our customers’ high-stakes certification, licensure, admissions and other credentialing exams help people advance in technology, government and professional careers, as well as attain educational growth. Pearson VUE offers proctored exams through the world's largest network of test centers in addition to testing in online and unproctored environments.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

An Application Consultant is a technical support analyst that fulfills a vital software support role and is primarily client facing. You must have both technical ability and the capability to relate this to non-technical users.

In this role you will be supporting and advising users on the best use of Pearson VUE’s web-based ExamDeveloper software, as well as other test development tools. A basic proficiency in XML is

required. Full training will be provided on ExamDeveloper and other relevant tools and processes.

It is also essential that you support and implement the company’s policies and procedures around Quality, Security and Health & Safety.

Key Responsibilities

  • Consultancy. Provide expert-level support and advice to clients and internal teams on best use of the ExamDeveloper software and Pearson VUE’s test development tools.

  • Migrations. Perform analysis and requirements gathering activities, developing processes and scripts to move existing data into test development tools.

  • Training. Prepare and deliver on-site and in-person training to clients on test development tools, and advising on best practices.

  • Support. Own, troubleshoot and resolve software issues as well as understand, document and promote requirements for future developments.

  • Demonstrations. Deliver software demonstrations to client prospects, assist with requirements gathering, and other pre-sales technical support.

  • Scripting. Basic proficiency in XML and one of the following: VBA, XSL, HTML/CSS/JS, to improve efficiencies and provide workarounds to issues.

Other responsibilities:

  • All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.

  • All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function.

Qualifications

Essential Experience & Qualifications

  • A higher education qualification required or relevant experience in a technology related field.

  • Have technical experience and an ability to communicate your knowledge to non-technical clients and internal teams (over phone, email and in person).

  • Enjoy problem solving, finding creative solutions and taking on challenges that require patience, perseverance and pride.

  • Are motivated and capable of working under your own steam, by taking ownership of new tasks and projects without waiting to be asked.

  • Believe that any job worth doing is worth doing right; remaining focussed, considerate and committed regardless of the size of the task.

  • Enjoy learning, sharing knowledge with others and are open to different ways of working.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MN-Bloomington

Work Locations: US-MN-Bloomington-5601 Green Valley 5601 Green Valley Drive Suite 220 Bloomington 55437

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 21, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1806814

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled