Pearson Test Centre Administrator - Birmingham in Birmingham, United Kingdom
Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring a Test Centre Administrator to join our successful team in Birmingham
This is a part-time regular position.
You will be required to work a minimum of 16 hours per week.
Ideal candidate can work long shifts (11.25 hours a day) and your schedule may vary from Mondays - Saturdays.
7.30 am - 7.15 pm Monday - Friday | 7.30 am - 4.15 pm or 12.15 pm Saturdays depending on tests.
You will know your shifts 2-4 weeks in advance.
The pay rate is £10.90 per hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues whom all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering exceptional customer service in a comfortable, friendly environment.
In this important position, you will be required to:
Welcome, greet, and check-in customers/test-taking candidates.
Comply with all exam testing security and procedures and follow company policies using careful judgment.
Verify customer/candidate personal identification documents and explain the exam testing process/rules.
Proctor / invigilate candidates while they are completing their exam/test.
Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each candidate has finished their exam/test.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams and you’ll have the opportunity to feedback to your manager, suggesting ways we can improve to avoid any customer issues from happening again. Our ideal applicant will be a true team player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night, and on weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel, and Outlook).
You must be flexible to work on different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour such as whispering and noticing details from a distance. You should be able to sit for long periods of time and escort candidates to and from the exam/testing room.
Our Recruitment Process
This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.
Wishing you the very best of success with your application!
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing firstname.lastname@example.org.
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Job: TESTING CENTER
Organization: Assessment & Qualifications
Req ID: 11439