Pearson Test Center Manager - Billings, MT in Billings, Montana

Test Center Manager - Billings, MT

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time (with prorated benefits), entry level Test Center Manager to join our team in Billings, MT. Starting pay is $15.25 per hour.

Responsibilities:

40% of daily tasks are Test Center Manager responsibilities

Responsible for a small staff of Test Administrators, which includes:

  • Training, coaching, performance management and retention of employees

  • Interviewing and hiring new employees

  • Scheduling - insuring at least two Test Administrators are always scheduled during business hours

  • Being available for operational issues when not scheduled

60% of daily tasks are Test Administrator responsibilities:

  • Comply with all testing procedures and strictly adhere to company policies using careful judgment

  • Check in testing candidates, verify identification, and explain the exam process

  • Proctor / invigilate candidates while testing

  • Troubleshoot with internal departments to fix technical issues

  • Complete light housekeeping duties such as vacuuming and sanitizing keyboards after each candidate has finished their examination

Schedule Requirements

Our ideal candidate demonstrates flexibility and teamwork, with availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7 am and 8 pm.The test center is open approximately 2 Saturdays per month. Ability to work 30 or more hours per week as needed.

Qualifications

  • High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.

  • Minimum of 1 year customer service experience is required. One year supervision experience in customer service is highly preferred. Highly desire experience in managing a team of people.

  • Team leading and training skills, and experience proctoring / invigilating are strongly preferred.

  • Strong communication and customer service skills are a must.

  • Ability to efficiently complete all tasks in a timely manner with good composure.

  • Comfortable working with computer equipment and proficient with Microsoft Office Suite.

  • Ability to work in a quiet, focused environmenthaving the ability hear soft voices and be able to see small details at a distance.

  • Ability to bend, stoop and lift up to 20 lbs or with reasonable accommodation.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MT-Billings

Work Locations: US-MT-Billings-404 N. 31st 404 North 31st Street Suite 230 Billings 59101

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jun 26, 2018

Job Unposting: Ongoing

Schedule: Part-time Regular

Req ID: 1809436

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled