Pearson Customer Service Technical Support Administrator in Beijing, China
Customer Service Technical Support Administrator
Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career
This is an exceptional opportunity based in Beijing for a professional Customer Technical Service Representative (who can speak Korean and English) who is keen to join a profitable and rapidly expanding business. Reporting to the Client Services Manager you will undertake a variety of tasks and be responsible for providing excellent customer service and provide technical support to VUE’s external clients. Ensuring they can successfully operate their VUE Testing Systems software. This role will require a good technical understanding and be able to troubleshoot a variety of technical issues that come to the service-desk.
Desirable Experience is
MS Exchange & Active Directory support
SCOPE AND IMPACT OF JOB
You will also be responsible for assisting with the operational aspects of client testing programs and handle service-related issues and ensure this happens in the correct timeframes. This role will also assist in providing a technical support to Pearson VUE’s external clients to ensure they can successfully operate their VUE Testing Systems software. The appointed individual will therefore have to provide outstanding customer service to all internal and external users of the VUE applications. Support will be provided via telephone, email, instant messenger, and remote tools to ensure that users receive the appropriate technical service required to achieve the best results.
REQUIRED KNOWLEDGE AND EXPERIENCE
The Ideal Candidate will have the following:
Fluency in written and spoken Mandarin (Essential)
Fluency in written and spoken English
2-3 year experience in a similar/related position
Experience in providing application support
Confident and fluid communicator
High levels of customer service skills
Familiar and comfortable working in a busy corporate environment
Experience in supporting software applications
Experience of supporting LAN/WAN
Experience of internet communication and network configurations
Familiar with MS Office
Experienced in collating reports
WORK ENVIRONMENT AND CONDITIONS
Physical requirements: Yes
Travel requirements: Some travel is required.
Other: Comfortable to communicate over telephone.
Primary Location: CN-CN-Beijing
Work Locations: CN-DCD-Beijing-36 North Third Ring Est 36 North Third Ring Road East Suite 1201- Tower D - Dongcheng District Beijing 100013
Job: Customer Service
Organization: Assessments VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 24, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1810641
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.