Pearson Lead Test Administrator in BC, Canada
Description - External
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for
information technology, academic, government and professional testing programs around
the world. Pearson VUE provides a full suite of services from test development to data
management and delivers exams through the world’s most comprehensive and secure
network of test centers in more than 180 countries, where we validate the skills and
knowledge of millions of individuals every year. Pearson VUE offers a great environment to
start or grow your career, we are now hiring for a Temporary Part time Lead Test Administrator to join our team based in Kelowna, BC.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach
and market-leading businesses. Pearson is listed on both the London and New York stock
exchanges (UK: PSON; NYSE: PSO).
Pearson VUE is seeking a Temporary part- time Lead Test Administrator for our Kelowna, Kamloops, Prince George, BC and Yellowknife, NWT locations.
Starting January 25, 2022 through September 30, 2022. Kelowna February 7, through February 20, 2022, Kamloops June 1 through June 18, 2022,
Prince George July 7, through July 23, 2022, and Yellowknife September 26, through Sept 30, 2022.
Our ideal candidate demonstrates flexibility and teamwork.
Available and willing to travel to other locations. This is strictly a part-time position and will remain as such
Ability to work 10 to 18 hours per week with an expectation to work more hours as needed
Employees must be available to work various shifts between the hours of 6:30 am to 6 pm various shifts as scheduled, any day Monday through Friday. Saturday hours are 6:30 am to 6 pm.
Starting pay $17.35/hr.
The Lead Test Administrator position is responsible for providing a secure exam delivery and
superior customer service in a comfortable friendly environment.
Performs on-time site opening and closing procedures
Understands all testing procedures
Checks in examinees, verifies identification, and explains the exam process
Monitor’s examinees while testing
Maintains a secure testing environment
Communicates with internal technical support to investigate and fix technical issues
Strictly adheres to company policies using careful judgment
Responsible for maintaining a professional and clean testing center with light housekeeping duties
Arrive on time for all scheduled shifts
Other duties as assigned:
In addition, the Lead Test Administrator is responsible for administrating all aspects of testing operations and provides team leadership to ensure the adherence to strict operational policies of the examination processes and security measures
Submit draft of staffing schedule to Manager
Assist with screening Test Administrator job applicants
Assist with training and coaching to new hires
Serve as the contact point for building management
Qualifications - External
One year plus of customer service experience preferred
High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred
Previous team lead/supervisory experience and testing environment experience preferred
Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction
Must be flexible in work hours and days
Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email
Ability to operate a computer, fax, and telephone
Ability to lift to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop & lift from a stooped position.
Must be able to work in a quiet, focused environment and hear spoken words in soft voices
Ability to see names clearly on id cards and the computer screen. Must be able to see small details at a distance.
Job: TESTING CENTER
Organization: Assessments VUE
Req ID: 388