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Pearson Lead Test Administrator in BC, Canada

Description - External

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for

information technology, academic, government and professional testing programs around

the world. Pearson VUE provides a full suite of services from test development to data

management and delivers exams through the world’s most comprehensive and secure

network of test centers in more than 180 countries, where we validate the skills and

knowledge of millions of individuals every year. Pearson VUE offers a great environment to

start or grow your career, we are now hiring for a Temporary Part time Lead Test Administrator to join our team based in Kelowna, BC.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach

and market-leading businesses. Pearson is listed on both the London and New York stock

exchanges (UK: PSON; NYSE: PSO).

Responsibilities

Pearson VUE is seeking a Temporary part- time Lead Test Administrator for our Kelowna, Kamloops, Prince George, BC and Yellowknife, NWT locations.

Starting January 25, 2022 through September 30, 2022. Kelowna February 7, through February 20, 2022, Kamloops June 1 through June 18, 2022,

Prince George July 7, through July 23, 2022, and Yellowknife September 26, through Sept 30, 2022.

SCHEDULE REQUIREMENTS:

  • Our ideal candidate demonstrates flexibility and teamwork.

  • Available and willing to travel to other locations. This is strictly a part-time position and will remain as such

  • Ability to work 10 to 18 hours per week with an expectation to work more hours as needed

  • Employees must be available to work various shifts between the hours of 6:30 am to 6 pm various shifts as scheduled, any day Monday through Friday. Saturday hours are 6:30 am to 6 pm.

Starting pay $17.35/hr.

The Lead Test Administrator position is responsible for providing a secure exam delivery and

superior customer service in a comfortable friendly environment.

  • Performs on-time site opening and closing procedures

  • Understands all testing procedures

  • Checks in examinees, verifies identification, and explains the exam process

  • Monitor’s examinees while testing

  • Maintains a secure testing environment

  • Communicates with internal technical support to investigate and fix technical issues

  • Strictly adheres to company policies using careful judgment

  • Responsible for maintaining a professional and clean testing center with light housekeeping duties

  • Arrive on time for all scheduled shifts

Other duties as assigned:

  • In addition, the Lead Test Administrator is responsible for administrating all aspects of testing operations and provides team leadership to ensure the adherence to strict operational policies of the examination processes and security measures

  • Submit draft of staffing schedule to Manager

  • Assist with screening Test Administrator job applicants

  • Assist with training and coaching to new hires

  • Serve as the contact point for building management

Qualifications - External

  • One year plus of customer service experience preferred

  • High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred

  • Previous team lead/supervisory experience and testing environment experience preferred

  • Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction

  • Must be flexible in work hours and days

  • Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress

  • Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email

  • Ability to operate a computer, fax, and telephone

  • Ability to lift to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop & lift from a stooped position.

  • Must be able to work in a quiet, focused environment and hear spoken words in soft voices

  • Ability to see names clearly on id cards and the computer screen. Must be able to see small details at a distance.

Job: TESTING CENTER

Organization: Assessments VUE

Schedule: PART_TIME

Req ID: 388

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