Pearson ServiceNow Discovery Admin/Developer in Bangalore, India
The ServiceNow Discovery Admin will be responsible for day-to-day Discovery administration, assisting the other support team members in general L2 platform support, participating in the agile development process for platform, minor development enhancements and defects, and general support for all areas of the platform including but not limited to: ITSM, HR, ITOM, Service Portal, Orchestration, etc.
Responsibilities include but are not limited to:
Primary technical effort is to mature and expand ServiceNow Discovery product which feeds the ServiceNow CMDB
Assists in the responsibility of the overall health of the CMDB utilizing tools such as CMDB Health Dashboard, Data Certification, IRE, etc.
Ensures continued adherence to the Common Service Data Model
Ensures that standardized methods and procedures are used for identifying, recording, maintaining, reporting on, and verifying IT asset configurations and associated documentation.
Manages the process by which relationships are created and updated in the CMDB, such as key IT and business services and applications to servers and databases.
Setup, update, maintain MID Servers for use by the ServiceNow platform
Uses scripting tools and ServiceNow functionality create scripts, scheduled jobs, business rules, to achieve required business outcomes
Perform integrations and process automation using Service Graph Connectors, APIs, Integration Hub.
Load, manipulate and maintain data.
Provide level 2 & 3 support for the platform
Perform system and integration testing utilizing Automated Testing Framework where possible
Hands-on design, development and deployment experience with the ServiceNow platform
Assist in new feature development including custom applications
Assist in semi-annual platform upgrades
Minimum 3 years of experience administering ServiceNow Discovery
Experience establishing integrations using APIs and Service Graph Connectors
Familiarity with developing in an Agile environment
Familiarity AJAX, JSON, Powershell, and CSS preferred
Strong development experience with at least 3 of the following: ITSM, HR, Service Portal, CMDB Discovery, Service Mapping, Integrations, Mobile app, Virtual Agent, Performance Analytics
ITIL foundations+ certification preferred
ServiceNow CSA, CAD, or CIS certification required
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Organization: Technology & Operations
Req ID: 1222