At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Pearson is seeking highly motivated individuals with a sound technical background to join our Technical Operations team. We take continuous learning to heart. We value positive energy, clear communication, and are committed to building an inclusive environment for people from every background. We look forward to hearing from you.

Responsibilities

• Monitoring Integration servers proactively identify potential issues before they happen

• Be responsible for critical applications and take Ownership of Incidents and Service Requests raised by the customer.

• Understand the impact of system issues using a combination of system knowledge and technical skills

• Collaborate with colleagues and other internal teams to provide the best possible experience. Adhere to established quality standards.

• Advanced troubleshooting techniques will be required. Typically, this would involve recreating reported scenarios and determining a root cause for concerns and fixing the same

• Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved.

• Work collaboratively, handle multiple priorities, and demonstrate sound judgment within established policies and guidelines.

• Monitor the availability, performance and throughput of supported IT applications.

• As required, provide timely communication to users on the status of their service requests and incidents.

• Gate keeper for new code transition into production, including review of Java, ESQL and SQL code against standards, and adequate technical documentation for transition into service

• Be part of an out of hours on-call support rota as required. Active out of hours support on month end periods is expected.

• Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

• Willingness to learn new technologies and maintain industry knowledge.

• Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.

• Strong problem-solving techniques to understand and resolve incidents

• Good attitude that will allow the team to perform better, work as a team player

Qualifications

• Ideal candidate of 5-8 years of IT experience and hand on experience in any one of the essential skills

Technical Qualifications:

• Able to support complex ESB processes and identify areas of optimization

• Played ESB support/development role for data-warehousing, data-migration & reporting

• Experienced in testing, debugging and performance tuning of ESB / ETL processes

• Expert SQL, incl stored procedures, analytical SQL and query tuning

• Understanding of data modelling and logical / physical database design

Essential technical skills / tools:

• IBM Integration BUS / App Connect / Informatica / Spring Boot (Integration) / Mulesoft

• IBM Advance MQ (including Managed File Transfer)

• Relational Database - Oracle, SQL Server ..etc

• Linux / Unix command line and shell scripting

Desirable

• IIB / WMB / Informatica 9.x / 10.x / Mulesoft certification 

• Familiar in Java, Unix/Python Shell Scripting

• ETL experience like Informatica Power Centre, IDQ

• Experience in Source Control tool like Subversion, Bitbucket

• Experience in cloud environments like AWS, Google

• Experience in Administration of IBM Integration BUS, MQ & MFT

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Req ID: 8457