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Pearson Data Operations Manager in Bangalore, India

Data Operations Manager

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Position Summary

The Data Operations Manager is part of a team responsible for supporting Enterprise Data Warehouse (EDW), custom reporting, and the on-demand data needs of the organization. Under the direction of the Manager of EDW Systems, you will oversee the planning, designing, developing, installing, testing and supporting the complete data management solutions to address ongoing business reporting needs and new opportunities. You will also provide direction to developers overseeing the development, unit testing, and documentation for the developed solution and develop strong customer relationships for ongoing business. For success in this role, you will be experienced with the Cloud-based Data Solution Architectures, Software Development Life Cycle (including both Agile & Waterfall), Data Engineering and ETL tools/platforms, and data modeling practices.

Responsibilities

  • Managing teams’ workload and directly participating in resolving the high priority support incidents when necessary.

  • Enabling the team to react to the customers’ requests, support incidents on time, and resolving them fully and permanently.

  • Coaching, counseling, and disciplining team members, making sure the team delivers the work on time with quality, communicating job expectations, and appraising their performance.

  • Working with stakeholders including cross-teams, business users, and executive teams, and assisting them with data-related technical issues.

  • Estimating the effort and cost for small to medium enhancements to the existing applications -or- new projects.

  • Developing policies and procedures and enforcing them effectively within the team.

  • Helping the team in converting the functional requirements into technical specifications documenting the design, deployment, and operating procedures.

  • Identifying the problems, evaluating the trends, recommending the strategies to meet the organization’s goals.

  • Soliciting and responding to feedback while gaining commitment and support.

  • Performing other duties as assigned.

Qualifications

Requirements

Due to the nature of this position, the applicant will need the ability to work from home or during off-hours as necessary. Candidates must have:

  • In-depth knowledge in the Data warehousing and BI concepts, 8-10 years of total IT working experience, and a minimum of 4 years of proven experience as a technical lead or as an IT manager.

  • Knowledge in SQL & PL/SQL development experience in Oracle and MYSQL

  • Knowledge of Java and/or Python

  • Knowledge of Cloud platforms, GCP or AWS

  • Ability to think abstractly, at the same time excellent attention to detail.

  • Ability to manage people, resolving conflicts, identify, report, and manage risks

  • Proficient in thinking critically and challenging norms

  • Strong verbal and written communications skills (English)

  • Persistence in the face of challenges

  • Understanding of ITIL principles

  • Strong customer service orientation – “customer is always right” attitude

  • Bachelor’s degree or equivalent experience in Computer Science, Information Systems or related disciplines

Required for the interview:

  • The ability to demonstrate work experience by providing report examples and source code.

Primary Location: IN-IN-Bangalore

Work Locations: IN-Bangalore-DivyaSree Chambers Wing A, DivyaSree Chambers O'Shaugnessy RoadLangford Town Bangalore

Job: Technology

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 14, 2021

Job Unposting: Feb 28, 2021

Schedule: Full-time Regular

Req ID: 2012411

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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