Pearson Project Manager in Austin, Texas
Customer Relationship Management:
Establish and maintain positive and productive relationships with internal resources and external customers.
Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.
Serve as primary point-of-contact to the customer and cross-functional teams for day-to-day execution.
Interpret and meet customer expectations and requirements to ensure outstanding customer satisfaction.
Responsible for overall project management through the life cycle (initiate, plan, execute, control, close).
Create and manage project schedule and communicate schedule deadlines to internal and external groups.
Manage customer requirements and documentation required to effectively manage program deliverables as assigned.
Networks with all project stakeholders and resources (including customers, internal shared services groups, subcontractors and vendors) to meet project goals.
Ensures adherence to quality management plan for all project deliverables.
Identify changes to project scope or costs and work with Program Manager to implement scope modification.
Identify and track project risks and work with project stakeholders on risk mitigation plans.
Identify and implement opportunities for process and quality improvements which promote cost reduction.
Execute the tasks as defined in the project plan and schedule in order to meet customer deliverables.
Prepare and present internal and external reports on program status, risks and other program related issues.
Lead Customer and Internal Meetings, including status meetings, planning meetings, and lessons learned meetings.
Capture project action items, assign owners, and manage to closure.
- Support the Program Manager with project and program level new business initiatives including developing schedules for RFPs.
Support Program Manager with program invoicing and providing necessary documentation for invoicing.
Identify process improvement initiatives in order to reduce cost while maintaining quality.
Creates and manages SOWs and contracts in coordination with Program Manager.
Bachelor’s Degree desired or commensurate experience.
2-3 years of experience in a Project Management role.
PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles.
Ability to make decisions based upon limited information.
Demonstrate ability to manage multiple, conflicting priorities, and work in a fast-paced, ever changing environment.
Significant experience with customer service
High sense of urgency and attention to detail required.
Effective verbal/written communication skills, strong listening, negotiation and facilitation skills and the ability to develop and deliver presentations.
Knowledge of Microsoft Office applications, including Word, Outlook, Excel, MS Project, Visio, and PowerPoint.
Some travel required.
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
Job: PROJECT/PROGRAMME MANAGEMENT
Organization: Assessment & Qualifications
Req ID: 3692