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Pearson Program Manager in Austin, Texas

Program Manager

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

The Program Manager leads the successful delivery and fulfillment of assigned program(s) and/or custom products to Pearson customers adhering to the principles of the Project Management Institute’s (PMI) Project Management Body of Knowledge (PMBOK). Typically a Program Manager will have the responsibilities of a single assessment program, a portion of a very large complex program, or two or more small programs. This includes the coordinated management of multiple related projects, and in many cases, ongoing operations which are directed toward a common objective. They are also responsible for managing program staff activities, who support delivery of the program. The Program Manager is accountable for meeting the cost, quality, and schedule expectations of the program and achieving outstanding customer satisfaction. This position reports to the Vice President – Program Management in Client Services.

Duties and Responsibilities:

Customer Relationship Management

  • Establish and maintain positive and productive relationships with internal resources and external customers. Be responsive and timely in responding to questions, concerns and requests

  • Serve as primary customer contact and responsible for outstanding customer satisfaction. Use customer engagement model to bring experts to the table.

  • Regularly engage customer to understand their assessment program vision or needs and identify ways Pearson can support their success

Program Management

  • Direct the Program Delivery Team for completion of the project management plan, requirements documentation, risk management plan, project schedule, communication plan, staffing plan, procurement plan and other documentation required to effectively manage program deliverables

  • Assign individual responsibilities of core team. Provide leadership, including the ability to manage, train, develop and motivate team members

  • Interface and lead cross-functional teams, along with Client Services, when dealing with escalated issues and critical program-related events

  • Oversight of schedule development to ensure timely completion and final delivery of the contracted solution

  • Obtain costs and developing pricing estimates for scope changes using accepted Pearson practices

  • Prepare and present internal and external reports on program status, risks and other program related issues

  • Promote the development of project metrics and analyze metrics to monitor project performance

  • Develop and implement process improvement initiatives in order to promote quality and cost reduction

  • Perform other duties as assigned

  • Work with Client Services Directors on staffing decisions and resource planning

Business Development

  • Identify and negotiate business growth opportunities and scope increases for assigned program(s)

Financial Management

  • Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan

  • Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

  • Create and manage strategic program plan and include tactical plans to drive strategy

Qualifications

  • Bachelor’s Degree required or commensurate experience. Master’s Degree preferred.

  • PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles

  • People management experience in the areas of leadership, mentoring, professional development, performance management, and team/relationship building with employees at all levels highly desired

  • Significant experience with customer service, program/project management, and business development preferred

  • Previous experience managing finances highly desired

  • Demonstrate ability to manage multiple, conflicting priorities

  • Effective verbal/written communication skills, strong listening, negotiation and facilitation skills and the ability to develop and deliver presentations

  • Advanced knowledge of Microsoft Office applications, including Word, Outlook, Excel, Visio, PowerPoint, as well as awareness of KeyedIn scheduling tool

  • Some travel required

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-TN-Nashville

Other Locations US-IA-Iowa City, US-TX-Austin, US-TX-San Antonio

Job: Project/Programme Management

Organization: Assessments School

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 15, 2020

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2000201

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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