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Pearson Senior Project Manager in Annapolis, Maryland

Summary :

At Pearson, we’re committed to a world that’s always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Location : US- Remote ( Iowa City)

Responsibilities :

Customer Relationship Management:

  • Establish and maintain positive and productive relationships with internal resources and external customers.

  • Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.

  • Serve as the primary point of contact to the customer and cross-functional teams for day-to-day execution.

  • Interpret and meet customer expectations and requirements to ensure outstanding customer satisfaction.

Project Management:

  • Responsible for overall project management through the life cycle (initiate, plan, execute, control, close).

  • Utility to manage work across programs and in different areas of the value stream.

  • Create and manage project schedules and communicate schedule deadlines to internal and external groups.

  • Manage customer requirements and documentation required to effectively manage program deliverables as assigned.

  • Networks with all project stakeholders and resources (including customers, internal shared services groups, subcontractors, and vendors) to meet project goals.

  • Ensures adherence to the quality management plan for all project deliverables.

  • Identify changes to project scope or costs and work with the Program Manager to implement scope modification.

  • Identify and track project risks and work with project stakeholders on risk mitigation plans.

  • Identify and implement opportunities for process and quality improvements that promote cost reduction.

  • Execute the tasks as defined in the project plan and schedule in order to meet customer deliverables.

  • Prepare and present internal and external reports on program status, risks, and other program-related issues.

  • Lead Customer and Internal Meetings, including status meetings, planning meetings, and lessons learned meetings.

  • Capture project action items, assign owners and manage to closure.

  • Mentor other Project Managers and Project Coordinators.

  • Participate in and lead continuous improvement initiatives with delivery teams.

  • Assist/support programs beyond primary assignment.

Qualifications :

  • Bachelor’s Degree desired or commensurate experience.

  • 5-7 years of experience in a Project Management role in the Assessment Industry.

  • PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles.

  • Ability to make decisions based upon limited information.

  • High-level knowledge and exposure to end-to-end management.

  • Demonstrate ability to manage multiple, conflicting priorities, and work in a fast-paced, ever-changing environment.

  • Significant experience with customer service

  • High sense of urgency and attention to detail is required.

  • Effective verbal/written communication skills, strong listening, negotiation, and facilitation skills, and the ability to develop and deliver presentations.

  • Knowledge of Microsoft Office applications, including Word, Outlook, Excel, MS Project, Visio, and PowerPoint.

  • Some travel is required.

We are seeking a Senior Project Manager to add to our School Assessment Sales and Contract Management Team.

The Senior Project Manager supports School Assessment in the successful delivery and fulfillment of assigned program(s). The Senior Project Manager may be responsible either for multiple projects or for one larger project within a program, which often requires multiple resources and functional integration. The Senior Project Manager is familiar with project or program objectives, as well as the role and function of each team member to effectively coordinate the activities of the Program Delivery Team. They spend significant time communicating with the customer and other stakeholders (vendors, cross-functional teams, subcontractors) involved in the delivery of assigned projects or programs in order to ensure customer satisfaction. The Senior Project Manager will anticipate opportunities and issues proactively as well as manage scope using project management applications and tools.

Customer Relationship Management:

  • Establish and maintain positive and productive relationships with internal resources and external customers.

  • Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.

  • Serve as the primary point of contact to the customer and cross-functional teams for day-to-day execution.

  • Interpret and meet customer expectations and requirements to ensure outstanding customer satisfaction.

Business Development:

  • Support the Program Manager with project and program level new business initiatives including developing schedules for RFPs.

Financial Management:

  • Support Program Manager with program invoicing and providing necessary documentation for invoicing.

  • Identify process improvement initiatives to reduce cost while maintaining quality.

  • Identify and implement process improvement initiatives in order to reduce cost while maintaining quality. Track and monitor cost savings.

  • Exhibit basic financial acumen.

  • Support Program Manager with financial reviews and documentation necessary to ensure that contract is maintained within budget and margin expectations.

  • Create and manage SOWs and contracts in coordination with Program Manager.

As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $65,000 - $85,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here. https://pearsonbenefitsus.com/

Please submit a cover letter and resume when completing your application

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 7098

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