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Pearson Accommodations Coordinator in Amherst, Massachusetts

Accommodations Coordinator

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

The Evaluation Systems group of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring. We work in a collaborative environment and are passionate about education.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

The Accommodations Coordinator provides support to the Accommodations team. The Accommodations team provides candidate support to those in need of test accommodations.

Test accommodations are modifications made to test content, the test delivery system, or testing conditions that allow candidates with disabilities or limited English-language ability to demonstrate their knowledge and skills in a testing situation. Access to specific testing accommodations is determined at the individual level, and these accommodations are delivered in accordance with both federal laws and policies established by Pearson and its clients.

Responsibilities:

  • Communicate with and process basic candidate requests for accommodations.

  • Review confidential medical records to determine eligibility for accommodations using critical thinking while maintaining attention to detail

  • Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)

  • Track and document accommodation requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.

  • Log and track requests submitted to the test publishing team.

  • Prepare and ship materials needed for specific candidate testing accommodations; includes tracking materials to and from the test centers.

  • File management and archiving of department specific documentation

  • Maintain quality service by following established policies and procedures

  • Ensure proper security procedures are followed on all customer interactions

  • Create test administration directions as needed

  • Electronically deliver exam materials to testing centers

    Qualifications

* Education and Experience: *

  • Associates degree or equivalent work experience

  • 1 years experience in a business environment

* Skills, Knowledge, and Abilities: *

  • Excellent written and verbal skills

  • Strong organizational skills

  • Team player

  • Time management and multi-tasking skills

  • Strong Customer Service skills: the ability to maintain a high degree of confidentiality and sensitivity related to this population

  • Strong attention to detail

  • Proficient with Microsoft Office Products, including Word and Excel

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MA-Amherst

Work Locations: US-MA-Hadley-300 Venture Way 300 Venture Way Amherst 01002

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Aug 14, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1910306

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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