Pearson Senior Content Specialist in American Fork, Utah

Senior Content Specialist


As the global leader in electronic testing, Pearson VUE ( validates the skills and knowledge of millions of individuals every year. Our customers’ high-stakes certification, licensure, admissions and other credentialing exams help people advance in technology, government and professional careers, as well as attain educational growth. Pearson VUE offers proctored exams through the world's largest network of test centers in addition to testing in online and unproctored environments.

Certiport (, a Pearson VUE company, prepares individuals with current and relevant digital skills and credentials for the competitive global workforce. These solutions are delivered by more than 12,000 Certiport Centers worldwide and include the official Microsoft Office certification program, the Microsoft Technology Associate certification program, the Adobe® Certified Associate certification program, the CompTIA Strata™ IT Fundamentals, the Autodesk® Certified User certification program, the Intuit® QuickBooks Certified User certification program and the Internet and Computing Core Certification (IC³®).

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit

The Content Specialist position, located in American Fork, UT, conducts meetings with subject matter experts to review and write examination items, assembles examinations, uses statistical data to evaluate items, ensures that test schedules are developed and maintained, coordinates content outline publications, and participates in job analyses.

Content Specialist

  • Facilitating Job Task Analysis (JTA) workshops, item writing workshops, content development workshops, and review sessions

  • Developing content for products

  • Providing training for SMEs and item writers

  • Review, evaluate and refine items to make the format consistent with accepted psychometric principles and specified styles

  • Direct committees of SMEs in reviewing and refining items to maximize content validity, correct content deficiencies, and select final item set

  • Assembling products, including scoring keys and manifests

  • Performing technical reviews of products

  • Performing item level and product level testing

  • Collecting and analyzing feedback from clients and customers and reworking content appropriately

  • Working with localization agencies to perform accurate localization of products

  • Undertaking periodic process reviews to improve and refine content development processes

  • Planning and implementing the maintenance of products

  • Developing and maintaining policy and procedure documents for product development and localization

  • Serve as liaison between the Content Development department and Technology and Quality Assurance (QA) team at Certiport

  • Development of technical requirements for Content Technologies team to ensure appropriate implementation of content products

  • Developing and maintaining polices for exchange of information and resources between Content Development, Technology, Project Management and QA

  • Undertaking periodic process reviews seeking to improve automation of tasks, processes, and tools


  • Create workshop materials

  • Work with other facilitators to refine shared meeting facilitation needs

  • Facilitate Item Training, JTA workshops, Tech Reviews, Standard setting meetings, and other meetings

  • Conduct in house training on exam development process industry standards.

Project Management

  • Help develop overall schedules

  • Set deadlines and manage contractors schedules

  • Track due dates for multiple projects and participate in daily status meetings

Contractor Management

  • Provide training and feedback to contractors

  • Coordinate resources for meetings and content development

  • Assign work and manage workflow for resources

Content Management

  • Learn and use content management systems, processes, and policies

  • Review and evaluate content for consistency and accuracy to certification industry standards

  • Analyze and improve item performance

  • Plan maintenance of existing content


Skills and Qualifications

  • Excellent organizational and communication skills

  • Strong human relations skills

  • Excellent ability to present content to large and small groups

  • Excellent verbal and written capabilities

  • Ability to work flexibly as part of a team

  • Effectively manage own projects and tasks, and self-organize with the entire program team

  • Solid time management - be able to prioritize workload under pressure to meet tight deadlines

  • Flexibility of working patterns during peak periods

  • Attention to detail even with repetitive tasks

  • Willingness to take on other tasks necessary to deliver key objectives as required

  • Willingness to take on other activities as identified through management that are required for effective execution of the role, team, department, divisional, and corporate objectives

  • Strong desire for continual learning

  • Proofreading and troubleshooting skills

  • Self-directed, driven and results-oriented with a sense of urgency

Education and/or Experience:

  • Bachelors degree in Liberal Arts, English, Education, Information Technology, Instructional Design or equivalent

  • 2 years professional test development experience

  • Strong knowledge of all Microsoft Office products

  • Strong knowledge of Web applications and exposure to web development

  • High degree of technical literacy

  • Experience with tools for creating and modifying digital graphics

  • Experience with Agile development methodology preferred

  • A background in the testing and assessment industry is strongly preferred. Item and Test Development experience, as well as teaching experience, is a plus.

Located in American Fork, UT

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-UT-American Fork

Work Locations: US-UT-American Fork-1276 South 820 East 1276 South 820 East American Fork 84003

Job: Professional Development

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 18, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1806342

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.