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Pearson HR Operations Administrator in Alvaro Obregon, Mexico

We are looking for your talent! Pearson is the world’s learning company with more than 20,000 employees that deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning.

The Global Service Desk Administrator supports in the management of the HR Global Service Desk to provide world class HR operational and transactional services to the organization.

Position Description

Position Title : Global Service Desk Administrator

Schedule: From 7:00 to 16:00 or 08:00 a 15:00 hrs Monday to Friday

Work Location : Antonio Dovali Jaime No 70, Col. Zedec Santa Fe, Ciudad de México (Working from home and might be required to go in the office at least once a week)

Key Deliverables

•Responsible for the effective and efficient delivery of simple HR SSC services in line with existing policies and procedures all while meeting established KPI’s and SLA’s.

Case Management: Management of cases according to established ways of working. Utilization of Service Now (SNow) to log queries as tickets and ensure its closure. Take ownership of end-to-end case management processes

Stakeholder Management: Respond to employee enquiries in an efficient and effective manner, clarifying policies and procedures and processing their request.

Continuous Improvement: Maintain and improve quality standards within the team as well as identifying and bringing forward opportunities for improvement

Knowledge Management: Maintain a working knowledge of all issues, changes and/or updates, administrative requirements, as well as systems and telecommunications capabilities relating to the Service Desk Team

Essential Skills / Experience

Experience :

Fluent in English.

Bachelor’s Degree in Human Resources, Business Administration, and any related courses

6 months as minimum working experience is an advantage, fresh graduates interested on HR are encouraged to apply.

Experience across core HR functions (e.g. On boarding, Off boarding, Leaves, etc.) with specific experience in HR process design, transaction support, and employee administration is an advantage.

Experience in working at Contact Centres within a Shared Service environment is also an advantage

Soft Skills : Organized, proactive, collaborative with peers and colleagues

Technical Knowledge : Personal computer skills, including MS Office and Outlook .

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Job: HUMAN RESOURCES

Organization: Human Resources

Schedule: FULL_TIME

Req ID: 2109776

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