Pearson Test Centre Manager - York in York, United Kingdom

Test Centre Manager - York

Description

Pearson VUE (www.pearsonvue.com) is theglobal leader in computer-based testing for information technology, academic,government and professional testing programs around the world. Pearson VUEprovides a full suite of services from test development to data management, anddelivers exams through the world’s most comprehensive and secure network oftest centres in more than 180 countries, where we validate the skills andknowledge of millions of individuals every year.Pearson VUE offers a greatenvironment to start or grow your career, we are now hiring for a Test CentreManager to join our team based in York.

Pearson VUE is a business of Pearson, the world's leading learning company withglobal-reach and market-leading businesses. Pearson is listed on both theLondon and New York stock exchanges (UK: PSON; NYSE: PSO).

We believe in equal opportunity and employ people solely on the basis of theirskills and abilities.

Qualifications

The appointed individual will performthe administration and invigilation of exams; this includes understanding,implementing and taking ownership of all aspects of the operational policiesand procedures of all examination processes. The individual will alsodemonstrate a high level of customer service to candidates and be responsiblefor the continual enhancement of the brand image.

Key Responsibilities

  • Act as Line manager for all test centrestaff regarding employee relations, training & development, absencemanagement and performance management

  • Support the Regional Manager in recruitmentissues and conduct staff interviews as required

  • Carry out 1-2-1 meetings, PerformanceReviews and Development Reviews with staff as required

  • Maintain and update local siteadministration and documentation

  • Ensure all compliance standardsrelating to the test centre operation and Pearson VUE stringent securityprotocols are adhered to

  • Ensure personal responsibility forunderstanding and delivery of testing following updates and changes to clientrequirements / testing, as they occur

  • Create draft site staffing schedules,and collect test centre time keeping records, for communication to the RegionalManager

  • Create and send other reports andinformation as requested by the Regional Manager

  • Serve as the local contact point foroperations, building management, site security, deliveries, vendors, etc, andescalate issues to the Regional Manager as appropriate

  • Verify correct staffing levels aremaintained according to plan, and notify the Regional Manager of any and allstaffing issues

  • Oversee overall day-to-day operation ofthe PPC, and co-ordinate activities and instructions from Regional Managers andother Test Centre Management

  • Monitor supplies inventory, and orderinventory when applicable within budget guidelines

Key Activities

  • Provide a high level of customerservice in the test centres at all times

  • Ensure candidate needs are met withunderstanding and respect

  • Maintain professional relationshipswith client representatives

  • Ensure equipment is operational andtest stations are free of extraneous materials

  • Review transmission and error logs inlocally operating software, to ensure proper functioning (including scheduledownload and results upload processes)

  • Periodic download and review ofexaminations and test centre schedules

  • Review test schedule and prepare forcandidate(s), including those that may have special needs

  • Sign candidates in (includingverification of candidate identity) according to Pearson VUE and client sign-inprocedures

  • As required, explain the test processto candidates and deal with other queries

  • Understand testing needs and proceduresfor each client

  • Ensure the integrity and security ofthe tests are maintained and that they are supervised to the required standard

  • Comply with all incident reporting andescalation procedures

  • If applicable, print and providepost-test score reports to candidates

  • If applicable, schedule appointmentsfor possible call-in and / or walk-in candidates

  • Communicate / work with Pearson VUEtechnical support staff to investigate and fix technical issues

  • Maintain own competencies in all of thesystems and procedures and request training as necessary

  • Adhere to all Company policies andprocedures as noted in the formal documentation; especially IT, HR and Security

  • Undertake all accreditations and skillschecks as required by the business

  • Support and deliver any events andalternative test delivery processes as defined, both in permanent and temporarylocations

  • Ensure all hours are recorded andauthorised within Company guidelines

  • Comply with business needs on a day today basis

  • Assist and support with businessinitiatives to maximise centre profitability

  • Perform other administrative tasks asrequired

  • Perform daily test centre opening andclosing procedures

  • Help to ensure a clean, professional,quiet testing atmosphere in the centre

  • Undertake reasonable additional dutiesto ensure the smooth running of the test centre

Essential Experience &Qualifications

  • Experience in a customer facing role

  • Experience of co-ordinating andadministering activities of a team

  • Strong administration and reportingskills

  • Able to function as a representativeand professional contact point for internal and external stakeholders

  • Exceptional customer service skills

  • Strong communication skills bothwritten and verbal, in both technical and functional areas

  • Able to work independently as well aspart of a team

  • Must enjoy working with people, becomfortable in a quiet environment, have effective time management skills, andbe able to work effectively under pressure

  • Strong attention to detail andorganisational skills are required

  • Must be Pearson VUE certified for aTesting Administrator and pass a re-certification annually to ensure thatskills are kept current and problem areas identified

  • PC literate, comfort with the use of afull range of Microsoft Office and Windows applications

Desirable Experience &Qualifications

  • Experience in a testing environment

Working Arrangements

  • This is a full time position and youwill be required to work 30 hours per week

  • You will be based in one of the PearsonVUE test centres

  • Some local travel to other PPC’s ortemporary locations may be required

  • A flexible approach to working isessential for this position as opening hours will vary according to the volumeof tests booked.

  • Full days will be required

  • The office is open Monday to Friday7:30 am - 4:15pm, Saturday 7:30am - 12:15am. The office will be open one lateevening per week 11:00am - 7:45pm.

  • You will be required to work a varietyof days and specific days cannot be specified.

  • Salary – £18,250(£22,522.50 pro rata)

Primary Location: GB-GB-York

Work Locations: GB-York-Station Business Park Unit B3 - Station Business Park Part Ground Flr - Poppleton Rd York YO26 4GB

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 17, 2017