Pearson Renewal Manager in United States

Renewal Manager

Description

* Renewals Manager *

Pearson Learning Services is seekinga Renewals Manager to join our team in San Antonio, TX; Chandler, AZ;Centennial, CO; Glenview, IL or Boston, MS. The RenewalsManager is a critical position responsible for managing a defined territory tomeet or exceed targets for subscription renewals. The Renewals Manager worksclosely with Sales, Legal, Finance, Technical Support, Customer SuccessManagers and customers to expedite the sale and closure ofall subscription renewals. The position reports to the Managerof Renewals.

It’s an exciting time to be atPearson Learning Services. We are the market leader in Education. Our successdepends on bright, energetic, talented people who share a passion forexcellence in building the next generation of Education solutions—and havingfun along the way. Pearson Learning Services offers a fast-paced,action-oriented environment. We promote a culture that embraces innovation,change, teamwork, and strong partnerships. Join the winning Pearson LearningServices team—our future looks bright, and so will yours.

* Responsibilities: *

  • Exceed quarterly and annual renewal targets

  • Responsible for the timely generation of renewal quotes, including validation, auditing, and management of all aspects of Pearson Learning Services subscription renewals

  • Coordinate with external parties and sales team to ensure renewals are renewed on-time

  • Provide and maintain a detailed forecast in Salesforce.com

  • Seek out and execute on upsell opportunities including co-termination and multi-year Renewals

  • Work with Customer Success, Support and Account Executives to maximize customer value to translate to high customer retention and renewal rates

  • Maintain and update Salesforce records to summarize all customer contacts and opportunities

  • Communicate sales activity with manager through regularly scheduled account reviews

  • Have a command presence in customer facing meeting

  • Comfortable collaborating with customer procurement, customer Sr. Leadership, internal legal and sales

  • Support manager with special projects as requested

Qualifications

* Requirements *

  • 2 years’ renewal experience with an emphasis on a subscriptions (preferably Education industry)

  • Expert working knowledge of the SaaS business including co-termination, SaaS terms, terms and conditions, etc.

  • History of quota over-achievement

  • Experience working with both internal and external customers.

  • Ability to work with and effectively communicate with senior level management

  • Strong communication skills to clearly and accurately convey complex SaaS concepts to internal and customer facing teams at all management levels

  • Proficient Excel and strong Oracle and salesforce.com background

  • Solid written and verbal communication skills are a must, as problem resolution with Sales, Customer Support, Customers and Finance are key components of the job

  • Ability to work in a fast-paced environment, juggling multiple priorities, with initiative

  • Results oriented team player with strong attention to detail

_ The ideal candidate will possess… _

  • Committed, detail oriented, effective communicator, self-starter with strong problem solving and interpersonal skills

  • Ability to organize, drive and deliver on initiatives

  • Proven ability to process business accurately yet efficiently under time sensitive situations

Primary Location: United States

Job: Sales

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Mar 22, 2017