Pearson Product Analyst in United States

Product Analyst

Description

Product Analyst, Product Insights & Communications

Global Product

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

The Higher Education Global Product team provides learners with the skills, competencies and behaviors required to succeed in college and their subsequent careers. This team develops and delivers learning content in new and innovative digital formats, with an emphasis on personalized learning and improving learner outcomes.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.

Position Overview:

Higher Education is changing rapidly, with new course models emerging around the world and advancements in technology that make it possible to create new digital solutions for teaching and learning. The role of Product Analyst has never been more critical—or more exciting.

As a Product Analyst, you will be a user expert and a product champion. You will gather and analyze product-related customer insights to distill clear takeaways and shape strategic and creative responses to these insights partnering with Product Development, Product Communications, and Product Marketing to help Pearson Global Product deliver better customer experiences.

Position Responsibilities:

  • Drive product development improvements and innovation via voice of customer insights and analysis of data, with the ultimate goal of providing an excellent product experience for our customers and elevating Customer Satisfaction ratings (NPS).

  • Identify areas for product improvement opportunity through analysis of student and educator customer satisfaction surveys for Product Management & Design and Product Marketing teams.

  • Gather, synthesize, and share market and customer insights to fuel innovation; to help identify and anticipate trends, new market opportunities; and to inform the next iterations of product and solution design.

  • Participate in efficacy reviews; value stream meetings; customer engagement activities; geography sales and services efforts -- all with the aim of spreading the insights gained through the customer insights and areas of opportunity identified through feedback analysis.

  • Work effectively in a heavily cross-functional environment, especially working across Global Product, Marketing, and Geography teams.

Qualifications

  • Undergraduate degree required.

  • 2-4 years of relevant experience, such as:

  • Prior position in publishing or educational technology.

  • Prior position in product marketing, product strategy, market research and/or customer experience.

  • Prior position in education, with emphasis on analyzing data and developing course solutions.

  • Aptitude for learning new technologies quickly.

  • Outstanding team player and relationship builder able to earn cross-functional/ cross-geographic team confidence through thought leadership and influencing skills.

  • User-centered, with emphasis on putting the learner at the center of all work.

  • Excellent data analysis skills; critical thinker and problem solver who is self-motivated to seek data to inform his or her work.

  • Excellent written and oral communication skills, with ability to communicatecomplex information / issues clearly and/or ability to level information-sharing appropriately for audiences.

  • Proficient in office productivity tools, such as Microsoft Office and Google Apps.

Primary Location: United States

Job: Product Management

Organization: Global Product

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 19, 2017