Pearson C1-Systems Development (Infrastructure) Analyst in Toronto, Ontario

C1-Systems Development (Infrastructure) Analyst


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.



Specific duties and responsibilities include, but are not limited tothe following:

●In collaborationwith the Manager of Helpdesk Support Systems, support with the implementationof different technologies across the department to ensure the team isperforming against department targets

●Performadministration tasks in CRM and applications

●Recommendsoftware or applications that will help us better manage our Helpdesk Team

●Recommendinnovative ways to utilize existing software and applications

●Maintain theproduction environments related to helpdesk support, including development andcustomizations of the systems.

●Ensure that allapplications are maintained and remain operational to support clients andbusiness needs

●Ensure thatapplications and service processes and outputs are error free to avoid downtimefor clients support portals and Helpdesk agents

●Participate inprojects assigned by the Manager of Helpdesk Support Systems

●Attend teammeetings as needed


●UniversityDegree/College Diploma or commensurate with experience

●Minimum of 3 years’experience in web development would be an asset (i.e., HTML, CSS, Javascript,PHP, etc.).

●Knowledge ofLearning Management Systems would be an asset

●Excellent Englishverbal and written communication skills

●An expert inEnglish grammar with the ability to evaluate written communication for clarity,conciseness, and coherence

●High level ofattention to detail and accuracy

●Demonstratedability to work with both internal and external clients

●The ability tomultitask and work on multiple projects efficiently under tight deadlines withina fast paced environment


This position has no supervisory responsibilities.

Primary Location: CA-ON-Toronto

Job: Technology

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 7, 2017