Pearson Test Centre Administrator - Sunderland in Sunderland, United Kingdom

Test Centre Administrator - Sunderland

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Centre Administrator to join our team based in Sunderland.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

We believe in equal opportunity and employ people solely on the basis of their skills and abilities.

The appointed individual will be responsible for the efficient delivery of tests to candidates. This is achieved by following procedures and guidelines provided by the Company, whilst ensuring the highest standards of customer service are maintained at all times. The individual will also be responsible for the continual enhancement of the brand image.

Qualifications

Please note this is a Part Time position offering a minimum of 5 hours per week. This position is a permanent role but will not become a Full Time position.

Key Activities

  • Ensure equipment is operational and test stations are in working order to deliver testing.

  • Review transmission and error logs in locally operating software to ensure correct functionality (including schedule download and results upload processes).

  • Periodic download and review of examinations and test centre schedules.

  • Review test schedule and ensure the preparation for candidates (including those with special needs) is made.

  • Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures.

  • Explain the test process to candidates and deal with other queries as required.

  • Print and provide post-test score reports to candidates as required.

  • Schedule appointments for possible call-in and/or walk-in candidates as required.

  • Liaise with Pearson VUE technical support staff to investigate and resolve technical issues.

  • Ensure all hours and leave are recorded and authorised within Company guidelines.

  • Help to ensure a clean, professional, quiet testing atmosphere in the centre.

  • Ensure all concerns are communicated to the Test Centre Manager in a timely manner.

  • Undertake all accreditations and skills checks as required by the business.

  • Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations.

  • Undertake reasonable additional duties to ensure the smooth running of the test centre.

Essential Experience and Qualifications

  • Experience in a customer focused environment.

  • Good face-to-face communication skills.

  • Competent in the use of Windows based applications; including Web Mail, Excel, Word and Internet Explorer.

  • Ability to work independently and use initiative within organisational guidelines to meet objectives.

  • Ability to deal with conflict and work under pressure.

Desirable Experience & Qualifications

  • Experience in a testing environment.

Working Hours

  • Minimum of 5 hours per week

  • The office is open Monday to Friday 7:30 am - 4:45pm, Saturday 7:30am - 12:15am. The office will be open one late evening per week 11:00am - 8:15pm. Please be advised that we are looking for someone that can work Tuesday's and Saturday mornings specifically, with theflexibilityto work extra days when needed. This will not be a full time role.

  • We will let you know your work pattern at least 2 to 4 weeks in advance.

  • Hourly Rate - £9.19 p/h.

  • You will be based in one of the Pearson VUE test centres.

  • A flexible approach to working is essential for this position as opening hours and days may vary according to the volume of tests booked.

Primary Location: GB-GB-Sunderland

Work Locations: GB-Sunderland-Havelock Bldgs Havelock Bldgs. - Fawcett St High Street West Sunderland SR1 1TZ

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jun 2, 2017

Req ID: 1707152