Pearson Engineering Operations Manager in San Jose, California

Engineering Operations Manager


Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning. Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Role :

The Engineering Operations Manager will be responsible for ensuring adherence of the teams to DevOps governance policies and best practices with 30 teams that work in an integrated environment. The person will have responsibility for problem management and ensuring a proper root cause analysis has occurred on production incidents and ensuring that necessary data points are collected to help teams prioritize to provide a permanent solution in a timely manner This person needs to work with the engineering leadership. Service Operations and control, Program and Product management teams to ensure alignment of objectives across the teams.


●Ensure the pre-production environment are in good health, minimizing the environment is blocked caused by deployments that fail validation. Enforced by a set of policies and procedures that teams need to adhered to when using the integrated environments.

●Work with the system team and devops engineers to trouble shoot, escalate and quickly resolve application, infrastructure and configuration issues.

●Hold teams accountable for breaking environments, ensure continuous delivery pipelines are created and followed by the teams with the goal to increase frequency of releases

●Assist with defining best practices and improve the devops maturity level of the teams and organization

●To drive forward change management initiatives which support in providing a World Class software delivery capability through improved capacity and release management

●Defines and publish metrics that can be used as key indicators to report on the environment health on a periodic basis

●Work with the Incident Management team to understand the root cause of the incidents in production and ensure necessary user stories are seeded to the scrum teams for resolution.

●Work with business. product owners engineering and support teams by providing the right level of detailed data and justifications to determine the urgency and severity of changes (resulting from incidents) so that user stories can be prioritized and added to the teams backlog

●Removing impediments or guiding the teams to remove impediments by finding the right personnel to remove the impediment.


Required Skills/ Experience:

  • A strong understanding of Software Development Life Cycle, Continuous Integration and Continuous Delivery

  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

  • Handling escalations, follow-ups and coordinating releases

  • Experience on at least one Agile approaches: Scrum, Kanban etc.

  • Previous experience as a team lead.

  • Taking responsibility for escalation emails and justify with data points

  • Experience in working with globally distributed teams

  • Provide metrics on weekly/monthly basis to management as needed

  • Good experience with managing projects on Jira

  • ITIL certification preferred

  • Experience on working with ticketing tools like ServiceNow


Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-CA-San Francisco

Other Locations US-CA-San Jose

Work Locations: US-CA-San Francisco-1255 Battery St 1255 Battery St Suite 220 San Francisco 94111

Job: Technology

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 11, 2017