Pearson Renewals Specialist in San Antonio, Texas
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Renewal Specialist is an active participant on a team that is focused on customer retention. The primary responsibility of this position is to secure support and subscription renewals for existing customers and to route and respond to inbound sales inquiries from potential and/or existing customers.
The Renewal Sales Specialist will work under general supervision to interact with customers and provide guidance regarding support and subscription renewals. This is an entry level opportunity that provides a career path to the Inside Sales organization.
Manage a portfolio of existing customers and initiate contact via phone and e-mail to determine renewal status. Educate customers on support or subscription offerings along with the benefits of maintaining entitlement to minimize cancellations and increase retention rates.
Proactively engage with customers to identify risk and growth opportunities. Work in partnership with the Sales organization to secure potential leads.
Utilize company CRM tools to track and manage activity. Maintain timely and accurate records of all interactions with customers and internal departments in SalesForce.com.
Review customer renewal information, usage data, renewal rates and cancellations to recommend the appropriate course of action to drive best practices. Collaborate across the organization to develop strategies to attain successful account renewals and maximize growth.
Coordinate the preparation of renewal quotes and the processing of customer requested changes, merges or expansions per company policies and procedures. Work across various departments to resolve problems and ensure high levels of customer satisfaction.
Fully comprehend the renewal process, products and pricing. Participate in process improvements and optimization of existing procedures.
Meet assigned productivity levels and participate in special projects as needed.
1 years inside sales, sales support or customer service experience.
Excellent phone skills - Bachelor’s degree or equivalent experience.
Strong verbal and written communication skills.
Effective organizational and time management skills with the ability to prioritize, multi-task and meet deadlines.
Highly motivated self-starter.
Comfortable with technology platforms.
Accurate data entry skills.
Ability to manage and close a large number of opportunities.
Flexible and adaptable approach to a changing organization.
Positive attitude, exemplary attendance and reliable team member.
Previous Salesforce.com and Oracle experience highly attractive but not required.
Primary Location: US-TX-San Antonio
Work Locations: US-TX-San Antonio-19500 Bulverde 19500 Bulverde Road San Antonio 78259
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Mar 16, 2017