Pearson IT Operations Analyst in San Antonio, Texas

IT Operations Analyst

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Responsibilities

  • Help organize hosting infrastructure needs for Clinical Assessment application development teams including server and resource requisition, system monitoring, backups and disaster recovery

  • Facilitate use of Amazon Web Services (AWS) for new project infrastructure or moves from existing infrastructure

  • Work with DevOps and Software Development teams to gather requirements for and setup AWS infrastructure

  • Help maintain domain names, SSL certificates and server infrastructure information

  • Facilitate application deployments by working with the Q-global and Q-interactive teams in obtaining deployment plans, entering tickets for production and pre-production releases, attending Control Access Board (CAB) meetings for approvals, and organizing application and database support for releases

  • Act as liaison between Clinical Assessment and Pearson Technology Services or other hosting infrastructure or shared services organizations

  • Facilitate development of Service Level Agreements, IT Security Plans, Escalation Plans, and Communication Plans

  • Help respond to customer security questionnaires and other data security needs

  • Help with regulatory and compliance issues related to HIPAA, FERPA, EU and other country, state, or province based regulations or certifications

  • Provide guidance to Clinical Assessment teams for Pearson data security policies and procedures

  • Facilitate load testing, application vulnerability testing, and infrastructure vulnerability testing services for Clinical Assessment application development teams

Qualifications

  • A bachelor's degree in Engineering, Computer Science, or Information Systems but will consider experience in lieu of a degree

  • Minimum of five years experience with IT operations, software development, and/or hosting infrastructure

  • Strong customer orientation, both internally and externally

  • Good oral and written communication skills

  • Analytical thinker; good problem-solving skills

  • Organized; project management skills

  • Self-motivated/self-starter

  • Ability to work well in a cross-functional environment

  • Adept using office productivity tools like MS Office, including Word, Excel, Outlook, PowerPoint, Project, Visio, Acrobat, Google Docs, Google Hangout, Google Chat, JoinMe, Webex

  • Conversant with the software development life cycle, data security, security testing, defect tracking systems, and source control systems

  • Knowledgeable about hosting infrastructure systems such as servers, firewalls, load balancers, network, certificates, DNS

  • Knowledgeable about Amazon Web Services including EC2, S3, Aurora, RDS, DynamoDB, Elastic Load Balancing, Route 53

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-TX-San Antonio

Work Locations: US-TX-San Antonio-19500 Bulverde 19500 Bulverde Road San Antonio 78259

Job: Technology

Organization: Assessments Clinical

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 10, 2017