Pearson Service Manager in Rome, Italy
At Wall StreetEnglish, we help people realize their dreams. We teach English. By learningEnglish, a door of opportunity opens up for people. By learning English peopleopen the door to a new future.
We havebeen learning partners to over 2 million people, and have been passionate aboutteaching English for over 40 years. Our method is proven and aligned to theCommon European Framework of Reference for Languages, the global standard forlanguage acquisition and education. We have a current enrolment of 190,000students.
We haveover 450 learning centres in 28 different countries across the globe. Ourcentres offer a near immersion experience and a unique Blended Learning Methodto help each student reach their fullest potential.
WallStreet English is part of Pearson, the global education company. Pearson has37,000 employees based in more than 60 countries around the world.
At WallStreet English we don’t justteachEnglish, we Change Futures. Ourteams arepassionate, caring, and inspiring and have a directimpact on our student’s lives. Our approach to learning is highly focused onEfficacy.
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The Service Manager reports to the CentreDirector and to the Service Director and is ultimately accountable forStudents’educational success and satisfactionthroughout their course.
TheService Manager is responsible for:
Hiring, training and developing aservice team
The day-to-day running of the servicedepartment in the Center
Managing quality and standardization throughthe implementation of the Standard Operating Procedures
Teaching classes in accordance with theWall Street English Method
Facilitating internal revenue throughquality service delivery
Native or bilingual speaker of English
CELTA or equivalent certified
Two years teaching experience preferred
One year WSE experience preferred
Commercial experience an advantage
Excellent interpersonal skills—patient,responsible and empathetic
Strong computer skills
Inspiring and supportive to staff and students
Good command of Italian
Full time contract
Initial and ongoing training
Primary Location: IT-IT-Rome
Job: Learning Delivery
Employee Status: Regular Employee
Job Type: Standard
Shift: Flex Time
Job Posting: Jun 16, 2016
Req ID: 1605010