Pearson Service Manager in Rome, Italy

Service Manager


At Wall StreetEnglish, we help people realize their dreams. We teach English. By learningEnglish, a door of opportunity opens up for people. By learning English peopleopen the door to a new future.

We havebeen learning partners to over 2 million people, and have been passionate aboutteaching English for over 40 years. Our method is proven and aligned to theCommon European Framework of Reference for Languages, the global standard forlanguage acquisition and education. We have a current enrolment of 190,000students.

We haveover 450 learning centres in 28 different countries across the globe. Ourcentres offer a near immersion experience and a unique Blended Learning Methodto help each student reach their fullest potential.

WallStreet English is part of Pearson, the global education company. Pearson has37,000 employees based in more than 60 countries around the world.

At WallStreet English we don’t justteachEnglish, we Change Futures. Ourteams arepassionate, caring, and inspiring and have a directimpact on our student’s lives. Our approach to learning is highly focused onEfficacy.

Formore information please look at:,


The Service Manager reports to the CentreDirector and to the Service Director and is ultimately accountable forStudents’educational success and satisfactionthroughout their course.

TheService Manager is responsible for:

  • Hiring, training and developing aservice team

  • The day-to-day running of the servicedepartment in the Center

  • Managing quality and standardization throughthe implementation of the Standard Operating Procedures

  • Teaching classes in accordance with theWall Street English Method

  • Facilitating internal revenue throughquality service delivery

Your Profile

  • Native or bilingual speaker of English

  • University degree

  • CELTA or equivalent certified

  • Two years teaching experience preferred

  • One year WSE experience preferred

  • Management experience

  • Commercial experience an advantage

  • Excellent interpersonal skills—patient,responsible and empathetic

  • Strong computer skills

  • Inspiring and supportive to staff and students

  • Good command of Italian

Your Package

  • Competitivesalary

  • Full time contract

  • Bonusscheme

  • Initial and ongoing training

Primary Location: IT-IT-Rome

Job: Learning Delivery

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Flex Time

Job Posting: Jun 16, 2016

Req ID: 1605010