Pearson Test Center Manager - Pensacola FL in Pensacola, Florida

Test Center Manager - Pensacola FL

Description

Pearson VUE (www.pearsonvue.com) is the globalleader in computer-based testing for information technology, academic, governmentand professional testing programs around the world. Pearson VUE provides a fullsuite of services from test development to data management, and delivers examsthrough the world’s most comprehensive and secure network of test centers inmore than 180 countries, where we validate the skills and knowledge ofmillions of individuals every year. Pearson VUE offers a great environment tostart or grow your career, we are now hiring for a Test Center Manager tojoin our team based in Pensacola FL.

Pearson VUE is a business of Pearson,the world's leading learning company with global-reach and market-leadingbusinesses. Pearson is listed on both the London and New York stock exchanges(UK: PSON; NYSE: PSO).

Responsibilities

Expand your career atPearson VUE in our entry level Test Center Manager position for our PensacolaFL location. You will utilize your communication and customer skillswith external customers while also working to select new Test Administrators,provide job coaching, and fair performance appraisals to current employees.

60% of daily tasks areTest Administrator responsibilities:

Performs on-time site opening and closing procedures.

Understands all testing procedures.

Checks in examinees, verifies identification, and explains the exam process.

Monitors examinees while testing.

Maintains a secure testing environment.

Communicates with internal technical support to investigate and fix technicalissues.

Strictly adheres to company policies using careful judgment.

Responsible formaintaining a professional and clean testing center with light housekeepingduties.

Arrive on time for all scheduled shifts.

Other duties as assigned.

40% of daily tasks areTest Center Manager responsibilities:

The Test Center Manager is the onsite manager of a small team of TestAdministrator employees.

Site staffing/hiring/retention/conflict resolution/scheduling.

Trains, develops and coaches staff.

First contact for facility issues.

Ability to multi-task.

SCHEDULE REQUIREMENTS:

Our ideal candidate demonstrates flexibility and teamwork.

This position is benefit eligible.

Ability to work 35 to 40 hours per week with an expectation to work more hours as needed.

Employees must be available to work various shifts between the hours of 7 am - 10 pm various shifts as scheduled, any day Monday through Friday.

Ability to work approximately 4 Saturdays per month from 7:15 am to 5 pm.

Available to address operational problems when not at test center.

Qualifications

Minimum of 1 year customer service experience is preferred.

One year supervision experience in customerservice is highly preferred.

High school diploma or equivalent is required.Bachelor's degree or equivalent business experience preferred.

Team leading and training skills, and exposureto a testing environment are strongly preferred.

Strong communication and customer service skillsare a must, delivered with focused attentiveness and moderate interaction.

Must be flexible in work hours and days.

Ability to complete all tasks in a timely andefficient manner, and handle a reasonable amount of stress.

Intermediate experience in Microsoft OfficeSuite, Windows applications, Internet, and email.

Ability to operate a computer, fax, andtelephone.

Must be able to work in a quiet, focusedenvironment and hear spoken words in soft voices.

Must be able to sit for long periods of time and also escort candidates toand from testing room. Must be able to bend, stoop and lift up to20 lbs.

Must be able to see small details at adistance. Ability to see names clearly on ID cards and the computerscreen.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-FL-Pensacola

Work Locations: US-FL-Pensacola-7141-A North 7143-A North 9th Avenue Pensacola 32504

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: May 16, 2017

Req ID: 1708829