Sector Manager Associate
Learner at the heart
Pearson is a global education company that helps people around the world to make progress in their lives throughlearning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technologyand digital services, we help people to learn whatever, wherever and however they choose. We are now transformingPearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us tomake a lasting impact in helping to solve some of the most important challenges in global education.
Why we need you
We believe education is a vital force that can empower people, help them to reach their potential and contribute tomore connected communities, all around the world. Our strength comes from our outstanding people; our strongrelationships in the education world; our expertise in using technology to help people learn; our global footprint andlocal reach; and our position as a profitable, global company with a unifying sense of purpose.
About the job
Pearson has a long and successful history and leads the way in the development of its vocational and work‐basedlearning qualification offer across the majority of sectors and at all levels. Our qualifications are developed againstworld class benchmarks to ensure that we equip learners with the underpinning knowledge, skills and behavioursneeded for them to be successful in their careers. We also make sure that we support those delivering ourqualifications with high‐quality learning solutions and continuous professional development: a fully integratedapproach to teaching, learning and assessment. Alongside these developments we complement our offer by ensuringthat, for the future, our solutions are offered digitally. At this time of significant change in the education system and themove to develop differentiated pathways for learners, we need to ensure that we continue to be the leading brand andare at the forefront of providing innovative solutions.Our focus is applied, technical and professional qualifications, holistic apprenticeship and other tender solutions,integrated teaching and learning support and digitally‐enabled learning support and assessment. This role is responsiblefor supporting Sector Managers in an allocated sector / sectors to develop Pearson’s integrated offer and secure andgrow our market share. It is responsible for the product management of a prescribed area of an allocated sector /sectors.
● To support Sector Managers to research, plan, brief and launch new qualification products and services that meetthe needs of customers, learners and stakeholders, as well as the requirements of Government and the regulator.● To support Sector Managers to provide a best‐in‐class customer experience through the free surround, events andinformation we provide to our customers throughout the lifecycle, continually improving that experience in asector / sectors.
1. Developing and maintaining segment, sector and market insight
● Develop an understanding of the market in an allocated sector / sectors including but not limited to the impact ofgovernment policy and funding on the sector, labour market data and reports, key customer and stakeholderdrivers and pain points. This will involve drawing on desk‐ and field‐based research, including attendance atconferences and events.
● With support from a Sector Manager carry out quantitative and qualitative research into qualification products andservices including planning and managing the reviewing of sample material.
● Develop and maintain an understanding of competitors in an allocated sector / sectors, tracking their activity andcommunicating their strengths and weaknesses.
2. Developing propositions, managing budgets, and forecasting
● Develop an understanding of the BTEC and Apprenticeships qualifications strategy and the role of an allocatedsector / sectors within that.
● With support from a Sector Manager develop and refine propositions for qualification products and services,ensuring they have clear USPs.
● Support a Sector Manager in developing proposals for Product Councils. This will involve gathering the relevantdata, preparing costs and forecasts, and working with marketing on communications. It will also involve taking fullresponsibility for basic qualification redevelopments, extensions and withdrawals, and support proposals
3. Supporting customers through the lifecycle and improving customer experience
● Develop an understanding of the BTEC and Apprenticeships qualifications customer experience and develop goodrelationships throughout Pearson with colleagues that deliver this customer experience.
● Review customer experience at regular points through the lifecycle (from customer satisfaction tracking to regular,in‐depth qualitative insight).
● With support from a Sector Manager identify strategies and process improvements that can significantly improvecustomer experience.
● With support from a Sector Manager liaise with colleagues across Pearson UK to ensure recurring sector‐specificissues are dealt with and improvements are made in a timely fashion.
4. Briefing, developing and launching new products and services
● Develop an understanding of the strategic and educational rationale for any project allocated including but notlimited to the purpose and desired learner outcomes in relation to other qualifications in the sector portfolio.
● Gather evidence for product and service briefs (e.g. design proposals for qualifications and end‐point assessments)including but not limited to customer and learner needs, end‐user requirements (e.g. the requirements ofemployers and higher education), labour market data.
● Gather customer, learner and end‐user feedback for products and services in development, and with the supportof a Sector Manager make recommendations for amendments as a result of this feedback.
● Communicate any changes in scale or scope of allocated projects to colleagues across Pearson in a timely fashionso they can put good action plans in place to manage such changes. This will involve working closely with sales andmarketing colleagues, and professional development and teaching and learning colleagues in particular.
5. Leadership and people management
● Work effectively with other colleagues across Pearson UK to ensure there is a collaborative and positive workingculture in support of Pearson UK and BTEC and Apprenticeships divisional strategies.
● Champion a ‘customer first’ culture across Pearson, ensuring that all decisions are made with reference to theneeds of our customers and learners
Desired behavioural competencies:
● Virtual team and people leadership and management skills
● Strategic thinking skills: the ability to think strategically, identify attractive market segments and key sources ofcompetitive advantage, and to balance a strong commercial focus with regulatory and legal requirements,assessment reliability/validity and operational requirements to create solutions for customers that are practicaland have competitive advantage
● Creative thinking and customer empathy: the ability to articulate new propositions based on customer needs
● Relationship building: in particular, with customers, employers, professional bodies, commercial partners,government agencies and within Pearson
● Communication, networking and influencing externally and internally (in particular to work effectively withcolleagues in Pearson across different sites and within a matrix structure)
● Commercial and financial planning skills: the ability to plan and monitor revenue and profit
● Organisational and project management skills
● Organisationally Agile - Adapts quickly to new situations where roles and work are not clearly defined.Proactively seeks information to understand the reasons for change and adapts approach accordingly.
● Influences without Authority - Conveys messages and clear outcomes to diverse audiences using the mosteffective channels in an easily understood, convincing and actionable manner. Identifies stakeholders, seeks inputand actively listens to build support and identify best solutions.
● Prioritises and makes Effective Decisions - Breaks down work into manageable parts, assessing the prioritiesand schedule required to deliver on time. Ensures the quality of the data provided to analyse possible solutions andsupport effective decision making.
● Builds Relationships - Creates relationships with peers quickly and confidently, building trust and win‐winpartnerships. Proactively networks with other teams to discuss common issues and share knowledge.
●Outcomes Oriented Differentiates between outputs and outcomes, working with a focus on achieving desiredoutcomes. Understands the intended outcomes of own work and how they contribute to Pearson’s broaderobjectives including customers and learners.
● Continuously Improves Actively seeks opportunities for improvement and presents ideas for increasingeffectiveness and efficiency of own work. Demonstrates willingness and flexibility to adapt own approach to newways of working to achieve improved outcomes.
● Evidence Informed Identifies and collects reliable data necessary to build evidence to enable and supportdecisions. Organises and analyses information (into meaningful / related areas) to form robust, evidence‐basedconclusions.
● Commercially Aware Understands and can articulate Pearson’s business goals and what own business, ownteam and self do to contribute to Pearson’s success. Uses that knowledge to identify better ways of working tomeet those goals.
● Digitally Focused Understands and embraces how digital technology is changing education and assessmentand the implications this has on own day‐to‐day work. Recognises the opportunities digital technology creates forPearson to increase its reach, generate profitable business opportunities and create more effective products for itsmarket.
● Driven by Customer and Learner Requirements Understands customer/learner needs, what they value andwhy, and applies creative thinking to make a difference. Makes decisions that have a positive impact on customerand learner issues for the benefit of Pearson overall.
There are two roles, which can be based in either London or Oxford. They will cover the following sectors:
- Caring sectors
- STEM sectors
Essential skills, qualifications and experience:
● Qualified to degree level, equivalent qualifications or extensive experience in the sector
● Experience and understanding of qualifications and the UK education market and environment (e.g. colleges,private training providers, employers, professional bodies)
● Experience and understanding of a sector / sectors
Primary Location: GB-GB-London
Other Locations GB-GB-Oxford
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: Product Management
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Nov 28, 2016