Pearson Retention Manager in Orlando, Florida

Retention Manager


The Retention Manager serves as the Student Services internal and Academic Partners main point of contact, serving as a consultant to a portfolio of University or College level programs. They are required to use their retention expertise in combination with qualitative and quantitative data to drive the necessary changes at an institution to positively impact student retention and the student experience. This person will also be responsible for all the non-student facing elements that go into providing student services for an online program including but not limited to; data transfer, student database upkeep, budgeting and forecasting, cross-functional communication, program material creation and learning management system coordination.

* General Responsibilities *

Responsibilities are applicable based on the positionfocus/channel

* Specific duties and responsibilities include, butare not limited to, the following: *

●Continually analyze program data to understandwhat is positively or negatively impacting student retention

●Work with Partnership Director to use data todrive positive change at the Academic Partner

●Work to understand what motivates each academicpartner with a goal of tailoring messages to align

●Partner with Coaching Services to meet or exceedstudent retention program metrics each term.

●Prepare and present material at internal andexternal meetings, both in person and virtually

●Ensure the Academic Partner sees the value ofStudent Services and the complexity of the support that is required to maintainan online program

●Complete all non-student facing programresponsibilities in a timely fashion to ensure Coaching Services are able toeffectively support students

●Prepare for and attend on site strategy meetingswith the Academic Partner

●Reconcile student enrollment numbers in a timelyfashion and complete the required forms

●Confer with faculty, program directors, campuscounselors and administrators to help resolve students' academic andadministrative problems.

●Launch new programs as needed, ensuring theyalign with Student Services best practices

●Follow all process and timeline expectations fordata entry and data management in the student database.

●Partner with Coaching services to ensure accurate annual budgeting

●Work with Coaching Services to ensure accuratebiweekly forecasting is maintained

●Work with the internal team to identifyopportunities to improve on student experience and outcomes

●Serve as a consultant to our partners, look tounderstand the root cause of issues so the right solution can be implements

●Identify areas where the scope of service mayexceed our norm and work with Associate Director to determine how to proceed

●Other duties as assigned


  • General Qualifications

  • Master’s Degree preferredOR appropriate combination of experience and education

  • Minimum of 3 years in previous Higher Education Administration or Student Services work experience highly desired

  • Minimum of 3 years’ experience in people management

  • Proven ability to influence change

  • Ability to work effectively across teams

  • Excellent oral and written communication

  • Work effectively in a very fast paced changing environment

  • Innovative

  • Professional oral, written and communication skills for effective contact and presentation with stakeholders

  • Strong analytical skills, with a track record of developing actionable recommendations from quantitative data

  • Great attention to detail, excellent organizational & project management skills

  • The ability to multi-task, and work well under pressure with tight timelines

* Supervisory Responsibilities * ●None

  • #LI-TH


Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-FL-Orlando

Work Locations: US-FL-Orlando-2145 Metro Ctr 2145 Metro Center Orlando 32835

Job: General Business Operations

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 10, 2017