Pearson Enrollment Coordinator in Orlando, Florida
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Facilitate prospective students through the application process for bachelors, masters, doctoral and certificate programs. The Enrollment Advisor will discover the needs and concerns of prospects, demonstrate how our programs can best meet those needs, and support the prospective students through the admissions process to include registration completion. Demonstrate the ability to work collaboratively in a team focused environment to meet the needs of the prospective students and the Academic Partner.
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
Maintain a minimum standard of outbound calls to prospective students.
Achieve speed to lead and contact efficiency metrics.
Approach each call with a goal to transfer or set an appointment for Enrollment Advisors to speak with prospective students.
Adhere to lead management plan guidelines for each lead in the database.
Accurately record interactions with each prospective student in the database.
Run filters and reports to update daily trackers and team boards for the program teams.
Process mail in a timely manner for the business unit.
Support application/registration events as applicable for each team.
Be an active participant in cross-functional team events.
Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week.
Associate degree or two (2) years of college orbachelor’s degree from an accredited institution is preferred.
One to 3 years customer service experience in anoutbound calling environment.
Outstanding written and verbal communicationskills.
General knowledge of higher education industry.
Proficient in MS Office.
Ability to work evenings until 9:00 PM.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-FL-Orlando
Work Locations: US-FL-Orlando-2145 Metro Ctr 2145 Metro Center Orlando 32835
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 25, 2017
Req ID: 1712288