Pearson Manager, Content Development in Melbourne, Australia

Manager, Content Development


Pearson VUE ( is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Content Developer to join our team based in Melbourne.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

The Content Development Manager role will manage the Melbourne-based team responsible for the development of assessment content, primarily for computer-based test delivery in Australia and Southeast Asia. This involves review of client item banks and conducting gap analyses, conducting stakeholder and focus group meetings, training of Subject Matter Experts (SMEs) on the item writing process, facilitating item writing and review meetings, designing the client-specific workflow arrangements and setup requirements for the content management system, and oversight of the overall item development process.

Key Responsibilities

People and Process Management

  • Developing staff in key areas that improve the efficiency and effectiveness of Global Content Services

  • Ensuring that items and exams are prepared on budget and to schedule

  • Liaising with program and project teams to develop and manage the test development process, as appropriate

  • Identifying, managing and escalating risks to the Program Manager and other Testing Services leadership to ensure that solutions are found and high-quality examination items are developed within deadline

  • Reviewing and updating the methods and processes used to produce examination items to ensure that they are fit-for–purpose

  • Identifying process improvement opportunities and incorporating improvements into standard working practices

  • Managing all the documentation relating to the item production process ensuring version control is updated and that the total security of all materials is maintained

Test Development

  • Identifying and recruiting Subject Matter Experts (SMEs) and/or subcontractors

  • Managing item writers and/or subcontractors

  • Training Subject Matter Experts (SMEs) for item writing and review

  • Coordinating the process of fulfilling requirements for images, language translation and audio, if necessary

  • Conducting item writing and item review sessions

  • Reviewing items for adherence to client style and test specification

  • Creating exam forms that meet test specification


  • Specify the setup requirements for the content management system for clients ensuring that all requisite item elements are captured

  • Understand and advocate for client requests and propose future functionality enhancements in stakeholder meetings, if appropriate

  • Liaise with the Testing Services Technology and other teams on product enhancements, issues and training

  • Ability to investigate and assist in resolution of complex issues relating to software functionality

  • Track progress on enhancements and monitor software release status


  • Conducting stakeholder meetings

  • Documenting processes and writing reports for distribution to clients

  • Participate in product demonstrations, requirements gathering, and other pre-sales support, when appropriate

  • Client training, including advising on best practices

  • Provide support for educational workshops for clients/prospects across regions that promote Pearson VUE test development products and services

  • Provide support for bid strategy process, including participation in high-level discussions to provide input and direction for Testing Services solution and implementation strategies.

  • All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.

  • All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function.

  • Other duties as assigned


Essential Experience and Qualifications

  • Demonstrated leadership capabilities

  • Demonstrated success coordinating and leading key large projects impacting cross-functional teams

  • Experience in the development of large-scale assessments

  • Experience in delivering training

  • Experience in facilitating focus groups and/or stakeholder meetings

  • Focus on and commitment to quality assurance and quality control

  • Ability to create new processes or evaluate existing processing and recommend improvements

  • High degree of comfort with technology, with experience of Microsoft Office products

  • Effective written communication skills to a variety of audiences

  • Tact and diplomacy

  • Self-motivated

  • Ability to work on several tasks at any one time

Desirable Experience and Qualifications

  • Bachelor’s degree in education or a related field

  • Master’s degree in a related subject

  • Experience in a client-facing role

Primary Location: AU-VIC-Melbourne

Job: Professional Development

Organization: Professional VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 25, 2016