Pearson B2-Test/Assessment Administrator in Melbourne, Australia
Employees need to be available to work various shifts as scheduled Monday-Sunday between the hours of 8.00-11.00 pm .At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.The Test Administrator will be responsible for the efficient delivery of tests to candidates. This is achieved by following procedures and guidelines provided by the Company, whilst ensuring the highest standards of customer service are maintained at all times. The individual will be working on site with other Test Administrators, the On-call Test Administrator serves candidates directly.Key Responsibilities
Provide a high level of customer service at all times.
Ensure candidates’ needs are met with understanding and respect.
Understand the testing needs and procedures for every Pearson VUE client and have the capability to adjust approach accordingly.
Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to.
Maintain professional relationships with colleagues and candidates.
Ensure the integrity and security of tests are maintained and that they are supervised to the required standard.
Comply with all incident reporting and escalation procedures.
Maintain own competencies in all of the systems and procedures – requesting training as necessary.
Comply with business needs on a day to day basis.
Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur.
Assist and support business initiatives to maximise centre profitability.
Perform other administrative tasks as required.
Perform daily test centre opening and closing procedures. Key Activities
Ensure equipment is operational and test stations are in working order to deliver testing.
Review transmission and error logs in locally operating software to ensure correct functionality (including schedule download and results upload processes).
Periodic download and review of examinations and test centre schedules.
Review test schedule and ensure the preparation for candidates (including those with special needs) is made.
Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures.
Explain the test process to candidates and deal with other queries as required.
Print and provide post-test score reports to candidates as required.
Schedule appointments for possible call-in and/or walk-in candidates as required.
Liaise with Pearson VUE technical support staff to investigate and resolve technical issues.
Ensure all hours and leave are recorded and authorised within Company guidelines.
Help to ensure a clean, professional, quiet testing atmosphere in the centre.
Ensure all concerns are communicated to the Lead Test Administrator in a timely manner.
Undertake all accreditations and skills checks as required by the business.
Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations.
* Education and Experience required: *
- Experience with Microsoft Office and Windows applications required
* Skills, Knowledge and Abilities: *
Customer service skills required
Good written and oral communication skills
Ability to handle a reasonable amount of stress
Attention to detail
Problem solving skills
Alertness and courage
Ethics and trust
Knowledge in operating a computer, fax, and other office equipment
* Other (license/certification): *
Annual Pearson Professional Centres certification for Test Administrator required
Must pass re-certification annually
Be comfortable to work in a quiet testing environment
Primary Location: AU-VIC-Melbourne
Work Locations: AU-Victoria-Melbourne-300 Latrobe 300 Latrobe Street Part 14th floor Melbourne 3000
Job: Testing Center
Organization: Assessments VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Flex Time
Job Posting: Aug 8, 2017
Req ID: 1713037