Pearson B2-Talent Acquisition Administrator in Makati City, Philippines

B2-Talent Acquisition Administrator


Role overview & Purpose

Recruitment & On-boarding Administrator will provide world class recruiting and on-boarding Management services to the organization, ensuring that service levels and business case assumptions are met or exceeded.

The role will report to the Recruitment & On-boarding Senior Advisor and will work closely with other HR SSC teams.

Key Deliverables

● Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to policies and procedures and meeting service levels

● Responsible for escalation and support process, by which customer issues that cannot be resolved within the Recruitment area, are escalated to the Centers of Expertise for resolution

● Responsible for interaction with the Centers of Expertise teams to operationalize policy and process as appropriate

● Responsible for enabling tier 2 team management, so effective monitoring, coaching, counselling, promoting staff development and providing a positive work environment is possible

● Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action

● Responsible for proactively spotting areas of improvements and discusses with the Team Lead. Suggests solutions as appropriate. Promotes and implements defined Continuous Improvement initiatives

● Responsible for facilitating the execution of effective reporting mechanisms to verify Service Delivery levels against SLAs

Workstream/Line Management responsibilities

● Recruitment administration: Perform and administer recruitment activities (as defined in service catalogue), i.e. screening, testing, coordinating interviews, and candidate correspondence

● On-boarding administration: Administer on-boarding activities (includes also mass data updates) from new hire check-list to personal data input into the systems, ensuring smooth employee transition into the organization

● Grievance & Employee Relation: Support solutioning of escalated issues from Tier 1 and escalates any query to Tier 3 (CoE outside of SSC) which cannot be resolved

● Case / Ticket Management: Create, maintain and document of all resolved cases within case management

● Knowledge Management: Maintain a working knowledge of all program issues, changes and/or updates, administrative requirements relating to the Team

● Continuous Improvement: Support to maintain and improve quality standards within the team as well as identifying and bringing forward opportunities for improvement, as appropriate

Key Position Challenges:

● Operate successfully in several languages (i.e. local based on country team and English as default)

● Service excellence and customer orientation exceeding expectations of the customers

● Overcome resistance in the affiliates by demonstration of world class service

● Maintaining a good social environment and team spirit in a demanding environment

● Ensure adherence to legal requirement of multiple countries and internal company policies related to recruitment

● Facilitation of a Continuous Improvement initiatives


Skills/ Experience

● Bachelor degree

● Experience of working in Contact or Service Centers will be an advantage

● Extensive HR process and policy knowledge regarding recruiting

● Excellent written and oral communication skills in English

● Personal computer skills, including MS Office

● Knowledge of HR metrics and their applicability

● Experience with HRIS (such as Oracle Taleo system) applications and complementary HR software solutions (particularly Service Desk tools)

● A widely used international language(s)

Primary Location: PH-PH-Makati City

Work Locations: PH-Manila-Makati-Trident Tower 27th Floor Trident Tower Makati City 1227

Job: Human Resources

Organization: Human Resources

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 13, 2017