Subject Leader - VQA External assessment
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The VQ Assessment department has end-to-end responsibility for delivering secure assessment materials and outcomes from Pearson to our customers
The Subject Leader (SL) is the PQS officer responsible for managing the assessment process within their designated specification(s) from the PQS Vocational Qualifications portfolio.
The SL reports to the Qualification Delivery and Award Manager (QDAM), working as part of a subject team, whose aim is to deliver a professional and customer focused service.
In addition to this the role will be required to deputise, as agreed, for the QDAM when required, and if appropriate.
Support delivery of the entire assessment process from the production and approval of assessment instruments to the completion, award and review of results.
Ensure that the assessments on all qualifications are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and key stakeholders - including learners.
Managing own performance in relation to internal and external service levels, for example timely resolution of customer queries and a high standard of customer communication
Identifying and responding to customer needs to ensure customers receive a high level of support
Focusing on delivering excellent customer service throughout all tasks, projects and processes.
Communicating professionally in a clear and timely manner
Adhering to regulatory and internal procedures and obligations at all stages
Evaluating the quality and content of assessment instruments, approving them as valid and fit for purpose
Ensuring the maintenance of standards within the subject area at the correct level
Delivering secure grade boundaries that are defendable
Supporting meetings and/or quality assurance activities relevant to the safety of certification
Planning, Project and Information Management
Updating and reporting on key management information to the QDAM, ensuring all data is up-to-date and accurate.
Producing and maintaining plans of work based on the management information to ensure milestones are met
Escalating issues and risks to the QDAM in a timely manner together with potential solutions.
Contribute to cross-department projects, supporting other team members and meeting deadlines.
Adapting to new situations and ambiguous circumstances, understand the reason for change
Maintaining good working practices to maximise accuracy, economy, efficiency and security, for example ensuring quality of marking is completed correctly and to deadline
Taking responsibility for the quality and standards for a specific set of subjects
Ensuring awards meet regulatory and Awarding Manager requirements
Collate and edit annual subject reviews to identify and implement improvements
Preparing materials and implementing action plans required for adhoc audits and regulatory scrutiny activities
Understanding and operating within the content production Quality Management
Impacting the quality of work of own team and customers
Supporting team adherence to the completion of all tasks related to the production of assessment content
Supporting team adherence to requirements for documentation relating to the content production process
Motivating and leading their sectors and teams of Senior AAs through constant change, reviewing regularly in order to deliver improvements to the quality and efficiency of the assessment process
Support the recruitment of Senior AAs
Support the management of Senior AAs, continuously assessing their performance and giving regular feedback, including annual appraisals of their performance (eg Senior AA Review)
Building and maintaining effective relationships with the AA workforce
Building and maintaining effective relationships with internal stakeholders to develop mutually acceptable service level agreements.
Managing relationships effectively within own area
Managing own workload and support to new joiners
Undertaking any further tasks necessary to deliver key objectives as required
The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time.
Working to tight, and immoveable deadlines
Working within a regulated framework
Attention to detail even with repetitive tasks
Flexibility of working patterns during peak periods
Reacting positively to change
Adapting to the challenges created by the introduction of new qualifications
Adapting to different IT systems
Supporting Assessment Associates in their use of new technologies
Influencing and working closely with Assessment Associates and internal stakeholders.
Simultaneously managing tasks for multiple examination series.
Core competencies - managing self:
1.Provide a customer focused service
2.Communicating with influence
3.Working with others to achieve goals
4.Delivering goals in a changing environment
5.Taking creative and innovative approach to work
6.Maximising potential in self and others.
Education, qualification & training:
Degree or equivalent qualification/experience
●Experience of a customer facing role
●Experience of an administrative role
●Experience of assessment (desirable)
●IT literacy (intermediate)
Personal style & behaviour:
Highly motivated individual with personal drive and energy
Able to prioritise and manage own workload
Actively seeks information and is able to handle it appropriately
Pearson Leadership Profile
Leading Self / Leading Others:
●Strategic & visionary
●Makes it happen.
This role is being offered as a Fixed Term Contract and will close on the 2nd November 2016
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: Product Management
Employee Status: Fixed Term
Job Type: Standard
Shift: Day Job
Job Posting: Oct 19, 2016