Pearson Subject Coordinator in London, United Kingdom
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The GQ Assessment department is part of the Qualification Development and Assessment division of PQS. The department has end-to-end responsibility for delivering secure assessment materials and outcomes from Pearson to our customers.
GQ Assessment (GQA) comprises of approximately 80 permanent staff and 20 Fixed Term Contract staff divided into a number of teams responsible for on-time, accurate delivery of high stakes UK qualifications. The department consists of three operational teams, a test development team and an Awarding team.
The Subject Leader (SL) is the PQS officer responsible for managing the assessment process within their designated specification(s) from the PQS General Qualifications portfolio.
The SL reports to the Qualification Delivery and Award Manager (QDAM), working as part of a subject team, whose aim is to deliver a professional and customer focused service.
In addition to this the role will be required to deputise for the QDAM when required, and if appropriate.
They will deliver the entire assessment process from the production and approval of assessment instruments (ie question papers) to the completion, award and review of the examination series.
They will ensure that the assessments on all qualifications are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and all stakeholders - including regulators, students and parents.
Managing own performance in relation to internal and external service levels, for example timely resolution of customer queries and a high standard of customer communication.
Identifying and responding to customer needs to ensure customers receive a high level of support.
Focusing on delivering excellent customer service throughout all tasks, projects and processes.
Communicating professionally in a clear and timely manner.
Adhering to regulatory and internal procedures and obligations at all stages.
Evaluating the quality and content of assessment instruments, approving them as valid and fit for purpose
Ensuring the maintenance of standards within the subject area at the correct level
Preparing reports to centres following each exam series.
Delivering secure grade boundaries that are defendable.
Running standardisation & awarding meetings.
Planning, Project and Information Management
Updating and reporting on key management information to the QDAM, ensuring all data is up-to-date and accurate, for example monitoring marking quality and EAR progress.
Producing and maintaining plans of work based on the management information to ensure milestones are met.
Escalating issues and risks to the QDAM in a timely manner together with potential solutions.
Leading on cross-department projects, ensuring all team members are briefed and engaged and the projects are delivered to deadline.
Adapting to new situations and ambiguous circumstances, understand the reason for change.
Maintaining good working practices to maximise accuracy, economy, efficiency and security, for example ensuring quality of marking is completed correctly and to deadline
Taking responsibility for the quality and standards for a specific set of subjects
Ensuring awards meet regulatory and Awarding Manager requirements
Conducting annual subject reviews to identify and implement improvements
Preparing materials and implementing action plans required for Business Assurance audits and regulatory scrutiny activities
Understanding and operating within the content production Quality Management System (ie 10-stage Process) once the appropriate training has been undertaken. This could include: commissioning materials from AAs, preparing for, and attending QPEC meetings, proof reading question papers, collating and marking up AA comments for typesetting.
Impacting the quality of work of own team and customers.
Acting as the Awarding Body officer throughout the production of assessment content for a defined set of subjects
Managing and facilitating the completion of specified tasks and documentation related to the production of assessment instruments, for example question papers, mark schemes
Managing and facilitating the production of other assessment content, for example ICE documents, Examiner Reports.
Motivating and leading their subjects and teams of Senior AAs through constant change, reviewing regularly in order to deliver improvements to the quality and efficiency of the assessment process
Recruiting Senior AAs
Managing Senior AAs, continuously assessing their performance and giving regular feedback, including annual appraisals of their performance (eg Senior AA Review)
Building and maintaining effective relationships with Senior AAs
Building and maintaining effective relationships with internal stakeholders to develop mutually acceptable service level agreements
Managing relationships effectively within own area
Managing own workload and support to new joiners.
Undertaking any further tasks necessary to deliver key objectives as required
The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time.
Working to tight, and immoveable, deadlines
Working within a regulated framework
Attention to detail even with repetitive tasks
Flexibility of working patterns during peak periods
Reacting positively to change.
Adapting to the challenges created by the introduction of new qualifications
Adapting to different IT systems
Supporting Assessment Associates in their use of new technologies
Influencing and working closely with Assessment Associates and internal stakeholders.
Simultaneously managing tasks for multiple examination series.
37.5 hour core working week
Overtime is available
Flexible working pattern available
During peak times of activity there are restrictions on leave
Some weekend work may be required.
Core competencies - managing others:
1.Provide a customer focused service
2.Communicating with influence
3.Working with others to achieve goals
4.Delivering goals in a changing environment
5.Taking creative and innovative approach to work
6.Maximising potential in self and others.
Education, qualification & training:
Degree or equivalent qualification
Experience of a customer facing role
Experience of an administrative role
Experience of assessment
Personal style & behaviour:
Highly motivated individual with personal drive and energy
Able to prioritise and manage own workload
Actively seeks information and is able to handle it appropriately
Prepared to be flexible in their approach to problem solving
Pearson Leadership Profile
Leading Self / Leading Others / Leading the Business:
Strategic & visionary
Makes it happen.
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: Product Management
Employee Status: Fixed Term
Job Type: Standard
Shift: Day Job
Job Posting: Apr 10, 2017