Pearson Subject Co-ordinator in London, United Kingdom
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The GQ Assessment (GQA) department is part of the Qualification Development and Assessment (QD&A) division of Pearson Qualification Services (PQS). The department has end-to-end responsibility for delivering secure assessment materials and outcomes from Pearson to our customers
GQA comprises of approximately 80 permanent staff and 20 Fixed Term Contract staff divided into a number of teams responsible for on-time, accurate delivery of high stakes UK qualifications. The department consists of three operational teams, a test development team and an Awarding team.
The Subject Co-ordinator (SC) assists in the delivery of operations for specific subjects within the PQS General Qualifications portfolio and is responsible for the production of assessment related content for PQS General Qualifications portfolio.
The SC reports to the Qualification Delivery and Award Manager (QDAM), working as part of a subject team, whose aim is to deliver a professional and customer focused service.
They will ensure that the assessment processes that they support are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and all stakeholders - including regulators, students and parents.
They will be responsible for ensuring that error-free assessment instruments (ie question paper) are produced which are delivered to deadline, meets defined quality criteria which are compliant with the OfQual Code of Practice and equivalent standards.
First-line responsibility for resolution of all external customer queries
Reviewing existing customer service requirements and keeping services up-to-date, for example the Edexcel website, FAQs, Ask Edexcel, etc.
Managing own performance in relation to internal and external service levels, for example timely resolution of queries and a high standard of communication
Focusing on delivering excellent customer service throughout all tasks, projects and processes.
Adhering to regulatory and internal procedures and obligations at all stages
Ensuring the accurate and timely production and delivery of materials for training, standardisation and awarding and any other meetings deemed necessary
Supporting standardisation & awarding meetings, for example delivering admin briefs.
Planning, Project and Information Management
Updating and reporting on key management information to the QDAM, ensuring all data and databases are up-to-date and accurate.
Producing and maintaining plans of work or schedules based on the management information to ensure milestones are met.
Escalating issues and risks to the QDAM in a timely manner together with potential solutions.
Supporting cross-department projects to ensure all team members are briefed and engaged and the projects are delivered to deadline.
Maintaining good working practices to maximise accuracy, economy, efficiency and security, for example ensuring quality of marking is completed correctly and to deadline
Understanding and operating within the content production Quality Management System (ie 10-stage Process), ensuring the procedures are followed by everyone involved in the production process. This could include: commissioning materials from AAs, preparing for, and attending QPEC meetings, proof reading question papers, collating and marking up AA comments for typesetting, etc
Preparing materials and implementing action plans required for Business Assurance audits and regulatory scrutiny activities.
Managing and facilitating the completion of all tasks related to the production of assessment content, for example question papers, mark schemes. This involves the end-to end process responsibilities from commissioning and contracting Senior AAs through to ensuring the assessment content can be distributed to centres.
Managing all the documentation relating to the production process ensuring version control is updated, the total security of all materials is maintained and that the electronic and paper filing systems are in good order and that they follow agreed procedures.
Managing the production of other assessment content, for example ICE documents, Examiner Reports.
Being the Senior AAs primary contact for assessment content production, ensuring they are aware of what is expected of them and that they have the necessary resources and support to ensure agreed outcomes and deadlines are achieved.
Working with the QDAM/Subject Leader in the collation, editing, sign-off, distribution and maintenance of documents relating to Senior AA performance, for example LQ Reports, Stats, Quality of Marking.
Building and maintaining effective relationships with Senior AAs
Building and maintaining effective relationships with internal stakeholders to develop mutually acceptable service level agreements, for example the creation of Team Lists with Deployment.
Motivating and leading their team of Senior AAs through constant change
Undertaking any further tasks necessary to deliver key objectives as required
The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time.
Working to tight, and immoveable, deadlines
Working within a regulated framework
Attention to detail even with repetitive tasks
Flexibility of working patterns during peak periods
Reacting positively to change.
Adapting to the challenges created by the introduction of new qualifications
Adapting to different IT systems
Supporting Assessment Associates in their use of new technologies
Influencing and working closely with Assessment Associates and internal stakeholders.
Simultaneously managing tasks for multiple examination series.
37.5 hour core working week
Overtime is available
Flexible working pattern available
During peak times of activity there are restrictions on leave
Some weekend workmay be required.
Core competencies - managing others:
1.Provide a customer focused service
2.Communicating with influence
3.Working with others to achieve goals
4.Delivering goals in a changing environment
5.Taking creative and innovative approach to work
6.Maximising potential in self and others.
Education, qualification & training:
Degree or equivalent qualification
Experience of a customer-facing role.
Experience of a co-ordination or administrative role.
Proven previous experience of project or process management
Personal style & behaviour:
The position would suit a highly motivated self starter who would like to pursue a career within a large dynamic organisation. There is a clear development plan in place for Subject Co-ordinators to progress to other roles within the team.
The role will suit a proactive individual with excellent attention to detail as well as organisational skills. The post holder will need to be PC computer literate and able to work to tight deadlines with the ability to work under pressure and be flexible in their approach to problem solving. Excellent customer service skills and the ability to communicate at all levels are essential.
Pearson Leadership Profile
Leading Self / Leading Others / Leading the Business:
Strategic & visionary
Makes it happen.
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: Product Management
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Apr 10, 2017