About Pearson:

Pearson is a prominent global education and publishing company with a rich history dating back to its founding in 1844. Specializing in educational products and services, Pearson operates in over 70 countries, serving students, educators, and professionals worldwide. The company offers a wide array of educational resources, including textbooks, digital learning tools, online courses, and assessment services. Learn more at pearsonplc.com

About the Position:

The Investigator is an entry-level role responsible for conducting investigations into suspected malpractice at International, UK, GQ and VQ centres. Investigations will include candidate, teacher and centre malpractice, centre maladministration, breaches of security and non-compliance with qualification specifications, regulatory policies and codes of practice.

Key Responsibilities:

• Conduct investigations into suspected malpractice involving candidate, teacher and centre malpractice, centre maladministration, breaches of security and non-compliance with qualification specifications, regulatory policies and codes of practice in a timely, effective manner in accordance with standard procedures and regulatory requirements.

• Assist the Senior Investigators, Investigations Managers and Head of Investigations in the resolution of investigations, development of working practices and reporting of data.

• Assist other teams in the Business Improvement and Regulation (BIR) division as and when necessary.

Key People Services Deliverables:

• Keep the customer at the heart of all we do

• Improve process and service efficiency and effectiveness

• Maintain highest level of quality and standards

• Proactively contribute to a high performing services team

• Drive and improve personal performance

Key Customers & Stakeholders:

• Senior Investigators and other Investigators in the Investigations Team

• Investigations Manager (VQ) (line manager)

• Head of Investigations

• Director of BIR

• Other teams and staff within BIR, Vocational Quality Assurance (VQA), Assessment and Centre Management teams

• Heads of Centre and centre staff

• Regulators (Ofqual, SQA and Qualifications Wales) and other external stakeholders

Working Pattern:

• 37.5 hour core working week

• Overtime is available during peak periods

• Flexible working pattern available

• During peak times of activity there are restrictions on leave, especially May to August each year

• Some weekend work may be required

• May be required to undertake centre visits at very short notice

Key challenges:

• Meeting tight deadlines.

• Working within regulated framework

• Attention to detail and careful analysis despite workload.

• Flexibility during peak periods

• Reacting positively to change

• Adapting to new qualifications or methods

• Adapting to different IT systems

• Supporting various stakeholders

• Managing multiple high priority tasks simultaneously

Previous Work Experience:

Desirable:

• Working in an investigative role

• Working in the education sector

• Working in a regulated environment

• Previous experience of writing reports

• Experience of researching and reviewing data and information to draw conclusions

Essential:

• Attention to detail

• Organising own workload to manage multiple high priority tasks

• Working to tight deadlines

• Experience of liaising verbally and in writing with a range of external customers and stakeholders regarding complex or sensitive issues

Systems, Tools & IT Literacy:

Desirable:

• Familiarity with more complex functions of MS Excel to manipulate data

Essential:

• Proficient in the use of the Microsoft Office suite

• Able to quickly learn company software packages

Education, Qualifications & Training:

• The ideal candidate should have a bachelor’s degree.

• The ideal candidate should consistently strive for personal growth, demonstrate bravery, exhibit creativity, and maintain high ethical standards.

• candidate should also be courageous, determined, customer-focused, innovative, driven, and team-oriented.

• In addition, they should embody Pearson's values of bravery, imagination, decency, and dependability.

You will be based at our 80 Strand, London office however the role will be largely home-based. You will be expected to visit the office and to conduct centre visits as and when required.

Your rewards & benefits:

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too. We offer:

• A competitive salary.

• Hybrid working model

• 25 days annual leave, which increases by 1 day each year up to 30 days (with the option to buy and sell up to 5 days per year on top of this)

• A fantastic pension plan, where Pearson doubles what you contribute.

• Other benefits, including private dental care, private medical insurance, digital GP service, season ticket loan, eye tests, cycle to work scheme, volunteering days, employee wellbeing assistance, discounted retail and leisure products, services from leading companies and much more. See our options here: Pearson Jobs - Benefits

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: COMMUNICATION

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 15166