Pearson HR Operations Director in London, United Kingdom
HR Operations Director
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Role Overview & Purpose
At Pearson we have recently set up an HR shared services organisation (Pearson People Services), with two centres in Krakow and Manila, in conjunction with the implementation of our new global HR systems – Taleo and Oracle Fusion. Our PPS centres are critical to our new way of working in HR – they are the driving force behind simplifying and standardising our HR service delivery globally, as well as reducing cost and increasing efficiency across the HR function. We now want to move form good to great and ensure our HR Shared Service Centres are delivering a high quality, effective and timely set of services that focus on the Employee Experience.
The role holder will operationally manage these two centres, as well as a global team based in London who manage the service delivery and continuous improvement function. This role is critical to ensure the centres progress from stabilisation to operational excellence and drive an excellent employee experience.
The role holder will be expected to define the longer term roadmap and strategy for expanding the scope of the centres to further increase efficiency and reduce costs of the HR function as part of the broader HR Transformation which will include looking at further opportunities in automation that complements the Technology already in place. In addition, the role holder will work in partnership with The Enabling Programme team on future system deployments of the system and increase to scope of services in respect of new countries served and activities completed by PPS.
Accountable for the delivery of HR services from PPS to countries in scope, realising harmonisation and efficiency improvements where practical
Accountable for the operational management of the PPS centres and Global Service Delivery and CI team
Deliver an excellent employee experience
Maintenance of the Service Delivery blueprint covering service delivery model, service mngt framework, culture, working practices, capability development and continuous improvement approach
Accountable for the content and business requirements of the HR Portal, myHR.
Responsible for the provision of Management Information in respect of performance of PPS centres
Accountable for the deployment of PPS services in support of the TEP deployment roadmap.
Accountable for ensuring activities are transitioned to HR Operations and PPS as part the broader HR Transformation and Organisation Design at Pearson
Responsible for identifying scope expansion opportunities for existing HR systems and processes.
Responsible for the governance of HR systems and processes, ensuring compliance to global process design and local legislative requirements
Responsible for ensuring HR Operations is involved in planning of M&A activities, managing the impact on processes and systems accordingly
Accountable for maintaining and reporting on appropriate Service Level Agreements, KPIs and the cross functional reporting underpinning them
Accountable for effective Service Governance Framework
Accountable for ensuring that the budget is not exceeded
Responsible for dealing with difficult and sensitive cases that are escalated from PPS
Partnering with Technology Solutions on the deployment of new functionality and maintenance of existing technology
Responsible for building strong vendor relationships with Oracle
Accountable for building a strong Relationship Management team to partner with the HR function to identify issues, change requests and complete forecasting of supply and demand in respect of PPS services
Workstream/Line Management responsibilities
Plan and oversee the day-to-day running of the teams and delivery of milestones on time
Ensure best practise management of the team, including regular feedback and effective and supportive people management
Work supportively and collaboratively with other teams
Build relationships and trust with key stakeholder to support programme delivery and collaborative approaches where appropriate
Communicate in line with communications and programme plans with team and wider stakeholders.
Essential Skills /Experience
At least 5-8 years’ experience and evidence of the design and implementation of a shared services environment
At least 5-8 years’ experience and evidence of end to end HR process redesign and operational HR
Experience of managing complex change or transformation project
Ability to communicate professionally, clearly and effectively to target audiences
Highly motivated self-starter with a high level of energy/motivation and evidence of a proactive approach to work/tasks/projects.
Able to work under pressure to meet deadlines. Good organisational, planning & time management skills.
A track record of building, maintaining and managing strong relationships within an international business and across many different stakeholder groups.
Demonstrates the ability to effectively assess and resolve complex issues and problems
Maintains a thorough understanding of status, actions, risks and issues
Lean six sigma would be advantageous.
Some out of hours maybe required to fulfil international working
Location will be London. Some homeworking will be acceptable, particularly if there are periods of extended travel.
Some travel will be required particularly to the 2 centres – Krakow and Manila.
Primary Location: GB-GB-London
Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL
Job: Human Resources
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 7, 2017
Req ID: 1711738