Pearson GQ Training & Events Coordinator in London, United Kingdom

GQ Training & Events Coordinator

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Purpose

The purpose of the role is to manage the booking and facilitation of face-to-face and remote training and standardisation for Associates, across all General qualifications. To be responsible for and ensure that all events, on all platforms, are created and set up as per SLAs. To ensure sufficient associates are invited and confirmed to meet the target requirements for all events.

Key Accountabilities

  • To manage the end to end organisation of standardisation training events for a suite of general qualifications such as sending invitations, tracking delegate responses, booking venues and accommodation nationally, setting up online training events whilst ensuring that training events are delivered on time and on budget.

  • To ensure that all training events are booked within budget

  • To liaise with suppliers and venue booking agencies ensuring we are achieving the best location and rates for training events

  • To ensure that training attendance targets are met in accordance to forecasted demands by proactively conducting calls and contacting delegates to attend on a daily basis

  • To answer customer queries within SLAs

  • Liaising with Assessment Teams, Associate Helpdesk and other teams in Associate Management to ensure that operational protocols are adhered to

  • To ensure that all training events are covered by competent supporting staff trained appropriately

  • To support innovation and change in order to improve the processes and add quality to the outcomes

  • To ensure MI is maintained & updated regularly

  • To make best use is made of support staff and resources to support the online standardisation events

Key Tasks

This role is business-critical and covers an essential phase in the successful delivery of results to students. Team members need to remain focused while working to tight deadlines, yet also need to be sufficiently flexible to manage the varying priorities, meeting event targets while answering customer queries, acting as a subject-specific contact while responding to urgent situations that frequently arise during the examination period etc. Evening and weekend overtime is an expectation during peak periods.

This role qualifies for a Stepped Increase Incentive Plan that is completed across a 21month period. The plan is constructed of clearly targeted salary increases set against predefined performance criterion.

Qualifications

Experience and Qualifications

Essential

  • Experience in a customer facing role

  • Admin experience/experience dealing with large volumes of data

  • Basic IT literacy (MS Office)

  • Experience using CRM/IQS/databases Desirable

  • Experience scheduling & facilitating events

  • Proven ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines

  • Experience of coordinating, understanding and reporting on management information

  • Proven ability to handle sensitive information and tasks

  • Well developed organisation and finishing skills, including the ability to carry through instructions

  • Experience of sourcing and booking venues

  • Experience of scheduling, organising and delivering training activities

  • Experience of coordinating, understanding and reporting on management information

Education

  • You will beEducated to degree level/equivalent

Other Requirements

  • Must have the ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines

  • Experience of coordinating, understanding and reporting on management information

  • Ability to handle sensitive information and tasks

  • Well developed organisation and finishing skills, including the ability to carry through instructions

Personal Style and Behaviour

  • Must have the ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines

  • Ability to handle sensitive information and tasks

  • Excellent interpersonal skills are required with a clear ability to negotiate and persuade.

Pearson Core Competencies

1. Providing a customer focused service

2. Communicating with influence

3. Working with others to achieve goals

4. Delivering goals in a changing environment

5. Taking a creative and innovative approach to work

6. Maximising potential in self and others

Working pattern - 37.5 hours per week

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Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: General Business Operations

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 21, 2017