Pearson Contracts and Allocations Coordinator in London, United Kingdom
Contracts and Allocations Coordinator
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Purpose of the role:
To manage the deployment of our examiners, moderators andverifiers, known as Assessment Associates (AAs), to assessment rolesin a given area.To be responsible for ensuring that sufficient AAs are contracted tomeet target requirements for all areas that the Contract & AllocationsCo-ordinator is responsible.
Taking responsibility for a given area from across the range, tomanage and facilitate the contracting, deployment and allocation ofAAs for each period of work, in line with forecast requirements and totight deadlines.
To assess requirements and despatch sufficient contracts to ensurefull coverage of the area is achieved by the target date, following upnon-replies and ‘topping-up’ to cover AA withdrawals.
To be the customer facing contact for the subject areas responsiblefor.
To build a collaborative relationship with each of the stakeholders inthat designated area of responsibility
To lead, and work with, the seasonally contracted Deploymentworkforce to meet KPIs and deadlines
There may also be a requirement to become involved in a specialisedarea, such as the deployment of visiting examiners for Drama, PE andModern Foreign Languages, or the deployment of non-AA activity toserve other Pearson projects and ventures.
To maintain a customer service focus on the relevant AA group,managing the relationship from the list of available examiners throughto standardisation, and re-standardisation if required. This will involveresponsibility for maintaining and updating records using differentdatabase systems and responding to queries, both directly and via theCustomer Relationship Management system.
Proficiency needs to be established with various systems includingGateway, iSeries and Business Objects to ensure that all information iscorrect and up to date, so that the interface with other interdependentsystems is secure.
Assisting with additional or ad hoc contracting during busy times orto cover during absence
Assisting colleagues within the Deployment team with their workloadduring peak times.
Liaison will be required with other areas of the business in order toachieve business objectives.
Operational Services are responsible for the provision of human andphysical resources to facilitate academic and vocational assessment processes. The department consists of 95 team members and deliversagainst recruitment, contracting, allocation, training, payment, trainingand development and content production objectives.Key ChallengesThis role is business-critical and covers an essential phase in thesuccessful delivery of each contracting period. Team members need toremain focused while working to tight deadlines, yet also need to besufficiently flexible to manage the varying priorities, meetingdeployment targets while answering customer queries, acting as asubject-specific contact while responding to urgent situations thatfrequently arise during the examination period etc. The role’s tasks aresubject to change over time as the business evolves.
Providing a customer focused service.
Communicating with influence.
Working with others to achieve goals.
Delivering goals in a changing environment.
Taking a creative and innovative approach to work.
Maximising potential in self and others.
Education, Qualifications & Training:
Educated to degree level or equivalent (Desirable)
Must have 3 A Levels (Grades A - C) (Essential)
Must have 5 GCSEs (Grades A - C) including English andMaths (Essential)
Previous Work Experience:
Experience of working in constantly changingenvironment and ability to multi task. (Essential).
Experience of dealing with confidential Information(Essential)
- Awareness of Pearson's business and general educationissues (Desirable).
Intermediate MS Word and MS Excel (Essential)
Use of databases (Essential)
Familiarity with Google Documents (Desirable)
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: Office Support
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 12, 2017
Req ID: 1711891