Pearson Content Delivery Manager - Learning Services in London, United Kingdom

Content Delivery Manager - Learning Services

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Job Purpose

Working closely with project teams, provide day-to-day content delivery support via schedule, budget, and supplier management activities, to ensure we deliver on time, to budget, and to quality

Leadership and People Management

  • Drive growth through a focus on winning in the market, and on continual improvement

  • Role model Pearson values and 'demonstrate' leadership behaviours

  • Help foster a positive, team-working culture, in support of Pearson UK Schools strategy

  • Maintain strong relationships within the broader Learning Services team and with suppliers, through strong communication

Supplier Management

  • Source appropriate freelancers according to project requirements and help set up FWOs, RFIs and Statements of Work in accordance with Pearson Global standards for freelancers and PSCs

  • Maintain strong relationships with onshore and offshore suppliers to ensure timeliness, quality and best pricing, through strong communication

  • Support the reporting on supplier performance, working to agreed monitoring processes

  • Collaborate with project teams to ensure ways of working are effective and in line with agreed standards

  • Contribute to providing pipeline information for suppliers

Project Management (inc risks, issues, costs and schedules)

  • Set-up, track and maintain project schedules during entire delivery lifecycle, reporting on slippages and mitigating risks associated with delays

  • Ensure that suppliers and internal teams understand Pearson workflows, processes, systems, tools, lines of communication and project requirements

  • Baseline scope of the delivery pipeline in a timely manner and manage change through an appropriate change-management process

  • Help Head Of Delivery to ensure governance around ways of working for consistency across business and business units

  • Generate routine reports to monitor time, cost, quality and risks

  • Effectively manage Quality Gateways through checking against acceptance criteria and escalating where these have not been met

  • Support project-management methodologies (Agile, Lean, Waterfall etc.) with various functional groups as required

  • Maintain a risks and issues register to manage project risks associated with time, cost, quality and resources. Escalate risks and issues to Head Of Delivery in a timely manner

  • Manage key issues affecting production budgets and schedules within established tolerances and escalate risks/constraints/actions throughout delivery cycle of project

  • Liaise with appropriate stakeholders to resolve issues and problems related to

- file transfers/administration

- systems accounts

- anything within the scope of delivery

Budget and Cost Management

  • Provide input into the P&L on all costs related to product development and delivery, and help product team set up project budgets

  • Track costs through the entire product lifecycle and provide regular updates on key milestones and progress against financial targets to the Head Of Delivery

Strategic Content Tools, workflows and processes

  • Seek stakeholder input to standardise, create, map-out, disseminate and maintain effective workflows to drive business outcomes

  • Support work on supplier briefs and documentation to ensure it meets Pearson standards

  • Support work to ensure standards around technical specifications are met by internal teams and external suppliers through appropriate sign-offs and checklists (file formats, browsers, use of systems and tools such as Alfresco, WCAS)

  • Support work to ensure standards around Design and Media are met by internal teams and external suppliers through appropriate sign-offs and checklists

Quality Management

  • Responsible for identifying and managing Quality Gateways with key stakeholders (content-development, editorial, design typesetting, proofreading, archiving, rights & permissions, technical content-build, functionality tests etc.), ensuring due clearance/sign-off at each appropriate gateway

  • Driving and upholding content delivery and media-production standards, from copy-editing, proofreading, paging, functionality tests, interactive content-build and QA through to final release/publication

Digital content, workflows and systems

  • Maintain an understanding of digital content production processes

  • Testing: manage process. Set up functional and user testing with suppliers/vendors if required

  • Work with CLS to create test matrix, manage process and resolve issues

#LI-JG2

Qualifications

Decision Making

  • Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences.

  • Developing and using collaborative relationships to facilitate the accomplishment of work goals.

  • Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

  • Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Building Strategic Working Relationships

  • Communication

  • Data analysis

  • High-level skills in the integration, interrogation, analysis and presentation of complex data sets; ability to summarise complex data clearly and succinctly

  • Technical/Professional Knowledge and Skills

  • Influencing

  • Challenge assumptions; lead in managing change and ambiguity; see ambiguity as opportunity, not risk.

Primary Location: GB-GB-Oxford

Other Locations GB-GB-London

Work Locations: GB-Oxford-Jordan Hill Halley Court Jordan Hill Oxford OX2 8EJ

Job: Publishing

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 16, 2016