Pearson Audit and Quality Specialist in London, United Kingdom

Audit and Quality Specialist

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Position Summary

Reporting to the Head of Audit and Quality, within the Business Improvement and Regulation division.

The purpose of the role is to:

  • Support the Audit and Quality team in ensuring compliance with internal procedures, regulatory requirements and external business standards such as ISO9001 (Quality Management), ISO27001 (Information Security) and ISO22301 (Business Continuity)

Specifically, the Audit and Quality Specialist will be responsible for:

  • Supporting the integrated audit function which acts as an independent, objective assurance and consulting service with the main objective of adding value and improving performance, covering Pearson UK sites and Pearson suppliers as required by senior management

  • Completing all aspects (i.e. planning, execution and reporting) of assigned integrated audits in accordance with Business Improvement and Regulation audit processes

  • Promoting continual improvement throughout the business

  • Review and maintenance of department procedures and documentation relating to audit, as required

  • Assisting with the provision of appropriate management information to the Head of Audit and Quality, the Director of Business Improvement and Regulation and other senior management as required

  • Participate in cross-departmental monitoring, audit and other project activity

  • The Audit and Quality Specialist will also support the broader work of Business Improvement and Regulation by working flexibly across the various functions of the division, including investigations into cases of appeal, malpractice, maladministration and breaches of security, regulatory monitoring and business continuity, when required to do so

Key Role-Specific Deliverables

  • To deliver, either solo or in a team, high quality, commercially focussed audits and advisory reviews that fulfil business needs/requirements

  • To support the Head of Audit and Quality or Senior Audit and Quality Specialist in delivering an integrated audit programme for Pearson Education Limited.

  • To recommend and promote practical and cost-effective actions for improving the effectiveness of business processes and to monitor and support to ensure the successful completion of action plans

  • To assist in the development and implementation of processes, policies and procedures as a result of reviews of current business practices

  • To monitor and update team logs to ensure that audits and actions are completed within the agreed timescales

  • To communicate effectively, both verbally and in writing with internal and external colleagues, customers and senior managers

  • To provide high quality administrative support to the Head of Audit and Quality or Senior Audit and Quality Specialist

  • To support specific projects as required by the Head of Audit and Quality or the Director of Business Improvement and Regulation

  • Collate management information for Management Review as required by the Head of Audit and Quality, Senior Audit and Quality Specialist or other senior management within Business Improvement and Regulation

  • To liaise with external agencies, including Ofqual, SQA, EAB and JCQ, as required in connection with the role

Key Accountabilities

  • Maintenance of ISO22301, ISO9001 and ISO27001 certifications

  • Production of high-quality audit plans that include appropriate audit scopes and objectives, and consider realistic timescales for audit completion, with support from the Head of Audit and Quality or Senior Audit and Quality Specialist

  • Production of high-quality audit reports that are factually accurate and findings are a true representation of the process audited. Audit reports are produced within the agreed timescales

  • Audit recommendations are made with support from the Head of Audit and Quality or Senior Audit and Quality Specialist that provide a benefit to the business and improve business processes

  • Actions resulting from audits and reviews are completed within the agreed completion date where possible

  • Measurable improvements in related business processes

  • Reporting of activities and analyses in an accurate, timely, consistent and effective manner appropriate to the intended audience

Location and working pattern

The role will be based at the High Holborn London site, but travel to other sites, including Hellaby and Manchester will be required, along with external visits to Pearson suppliers. The role will also involve some centre visits and audits. Occasionally, there will be a requirement to stay overnight in order to undertake these visits and audits.

Normal working hours apply (37.5 hours per week); flexibility will be required to meet business needs.

Qualifications

Previous Work Experience

Essential:

  • Good attention to detail and accuracy when analysing audit activities and reporting on audit findings

  • Excellent oral and written communication skills

  • Experience of writing briefings, proposals, reports and business correspondence

  • Strong educational background demonstrating excellent analytical and communication skills

  • Ability to deal with contentious and sensitive issues diplomatically

  • Excellent organisational and planning skills

  • Excellent communication skills and the ability to deal effectively and professionally with colleagues at all levels and external agencies

Desirable:

  • Knowledge and experience of auditing against ISO standards including ISO9001, ISO27001, ISO22301 or equivalent audit experience

  • The ability to analyse complex arguments

  • Regulatory background in vocational and/or general qualifications

  • Understanding of vocational and/or general qualifications

  • Regulatory monitoring experience

  • Knowledge of in-house Pearson systems e.g. IQS, AS400, ERP

Systems, Tools & IT Literacy

Desirable:

  • Excellent ability in Word, Excel and Visio

Education, Qualifications & Training

Desirable:

  • ISO Audit training

Core competencies

Managing self:

  • Provide a customer focused service

  • Communicating with influence

  • Working with others to achieve goals

  • Delivering goals in a changing environment

  • Maximising potential in self and others

Pearson Behaviours

Leading Self/Leading Others

  • Always Learning

  • Courageous

  • Ethical

  • Determined

  • Customer Focussed

  • Transformational

  • Strategic & visionary

  • Innovative

  • Developer

  • Inspirational

  • Relationship builder

  • Makes it happen

Pearson Values

  • Brave

  • Imaginative

  • Decent

  • Accountable

Personal Style and Behaviour

  • Flexible in approach and able to use own initiative to develop creative solutions to problems

  • Ability to work under pressure

  • Able to deal with sensitive and contentious issues with diplomacy and integrity

  • Committed to continual improvement in all aspects of the role

  • Keen to use own skills and knowledge to support the wider division in achieving business objectives

  • Good team player

  • Willingness to undertake additional training

#LI-RC1

Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: General Business Operations

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Mar 22, 2017