Pearson Digital Delivery Specialist in Kuala Lumpur, Malaysia

Digital Delivery Specialist

Description

Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose.

We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.

We are looking to appoint a passionate and driven individual to the position of Digital Delivery Specialist.

The role will support the Service Delivery and sales teams in the region in delivering and managing pre-sales and post-sales support across all product groups.

Reporting to the Manager Programme Management the Digital Delivery Specialist will the single point of contact for any digital-related inquiries to the support sales team during the pre-sales stage across product groups.

Key responsibilities:

  • Lead and manage digital projects

  • Launching Digital Account Management program together with Service Delivery Manager and managing it across our digital products.

  • Actively monitoring usage of Pearson’s digital products in the region

  • Plan and work on account retention program

  • Work together with regional technical support team to manage and analyze customer feedback on our services and products.

  • Manage relationship with regional technical support team

  • Launch and manage Voice of Customer program together with Service Delivery Manager.

  • Manage and run post-sales webinar training across different product groups.

  • Continuously looking to improve existing processes

Qualifications

  • Relevant bachelor degree

  • Open to always learning new things

  • Has a customer satisfaction is #1 attitude

  • Able to create simplicity out of complexity, and seek innovative workable solutions

  • Able to create and manage processes

  • Strong analytical, questioning and listening skills

  • Ability to work collaboratively across business units, and with various internal and external specialists

  • Excellent communication skills to work collaboratively in virtual teams and a matrix organisation.

  • Basic understanding on HTML, CSS, JavaScript

  • Experience in project management in small to medium scale will be highly regarded.

We’re proud of our people - their drive, talent and enthusiasm. At Pearson we work together to deliver exceptional outcomes that push the limits.

If you are interested in growing your career with the world's leading learning organisation, please submit your application now.

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Primary Location: MY-14-Kuala Lumpur

Work Locations: MY-Kuala Lumpur-No 8 Jalan Kerinchi No 8 Jalan Kerinchi Level 1 Tower 2A Avenue 5 Bangsar South Kuala Lumpur 59200

Job: Product Management

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Mar 17, 2017