Pearson Recruitment & On-boarding Administrator in Kraków, Poland

Recruitment & On-boarding Administrator


At Pearson, we’recommitted to a world that’s always learning and to our talented team who makesit all possible. From bringing lectures vividly to life to turning textbooksinto laptop lessons, we are always re-examining the way people learn best,whether it’s one child in our own backyard or an education community across theglobe. We are bold thinkers and standout innovators who motivate each other toexplore new frontiers in an environment that supports and inspires us to alwaysbe better. By pushing the boundaries of technology — and each other to surpassthese boundaries — we create seeds of learning that become the catalyst for theworld’s innovations, personal and global, large and small.

Pearson background

Pearson is the world’s leading learning company. Our educationbusiness combines 150 years of experience in publishing with the latestlearning technology and online support. We are also part of the wider Pearsonfamily which includes Penguin, Dorling Kindersley and the FinancialTimes.

We provide education and assessment services in more than 70countries. Our courses and resources are available in print, online and throughmulti-lingual packages, helping people learn whatever, wherever and howeverthey choose. Products such as MyLabs are changing education practiceworldwide.

At Pearson, we take learning personally. Every day our workhelps learning flourish, and wherever learning flourishes, so do people.

HR Operations background

Pearson is entering an exciting time in respect of the delivery ofHR services to our employees. We are building a global HR Operationsfunction, a key element of which is our move towards a shared servicesenvironment where we will deliver high quality HR services globally. Within our shared service teams we are looking for high performing HRprofessionals who will act as the first point of contact for our employees andwho will drive consistency, accuracy and an outstanding level of service at alltimes. These teams will be the driving force behind Pearson moving intoour new HR service delivery model. For successful candidates this roleprovides a unique opportunity to join Pearson at the very start of this journeyand help us build and shape how we deliver services to our employees and addvalue to the business.

Role overview & Purpose

Recruitment & On-boarding Administrator will provide worldclass recruiting and on-boarding management services to the organization,ensuring that service levels and business case assumptions are met or exceeded.

The role will report to the Recruitment & On-boarding Advisor/Team Lead and will work closely with other HR SSC teams.

Key Deliverables

  • Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to Policies and procedures and meeting service levels

  • Responsible for escalation and support process, by which customer issues that cannot be resolved within the Recruitment area, are escalated to the Centers of Expertise for resolution

  • Responsible for interaction with the Centers of Expertise teams to operationalize policy and process as appropriate

  • Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action

  • Responsible for proactively spotting areas of improvements and discusses with the Team Lead. Suggests solutions as appropriate. Promotes and implements defined Continuous Improvement initiatives

  • Responsible for facilitating the execution of effective reporting mechanisms to verify Service Delivery levels against SLAs

  • Recruitment administration: Perform and administer recruitment activities (as defined in service catalogue), i.e. screening, testing, coordinating interviews, and candidate correspondence

  • On-boarding administration: Administer on-boarding activities (includes also mass data updates) from new hire check-list to personal data input into the systems, ensuring smooth employee transition into the organization

  • Case / Ticket Management: Create, maintain and document of all resolved cases within case management

  • Operate successfully in several languages (i.e. local based on country team and English as default)

  • Service excellence and customer orientation exceeding expectations of the customers

  • Overcome resistance in the affiliates by demonstration of world class service

  • Maintaining a good social environment and team spirit in a demanding environment

  • Ensure adherence to legal requirement of multiple countries and internal company policies related to recruitment

  • Facilitation of a Continuous Improvement initiatives


. Essential Skills /Experience

  • Bachelor degree

  • Experience of working in Contact or Service Centers will be an advantage

Workstream/Line Management Skills

  • HR process and policy knowledge regarding recruiting

  • Excellent written and oral communication skills in English

  • Personal computer skills, including MS Office

Desirable Skills

  • Experience with HRIS (such as Oracle Taleo system) applications and complementary HR software solutions

  • A widely used international language(s)

Personal Style and Behaviour

  • Problem Solving\

    • Learning on the Fly
  • Interpersonal Savvy

  • Listening\

  • Respectfor Our values:

  • Brave, Imaginative and Decent

  • Organised

  • Proactive

  • Resilient enabler of change

  • Adaptive

  • Collaborative with peers and colleagues to drive involvement and engagement

  • Comfortable operating in a changing and ambiguous environment

  • International and cultural sensitivity and awareness

  • Inclusive and positive in a broad scope team

Pearson Profile Attributes that we will beassessing for, across our programme:

  • Courageous

  • Ethical

  • Determined

  • Customer-Focused

  • Transformational

  • Inspirational

  • Relationship Builder

  • Make it happen

Depending of the nature of the role, more or less focus will begiven to each of these

Closing date for applications: Friday 9th Dec


Primary Location: PL-PL-Kraków

Work Locations: PL-Cracow-Aleja Pokoju 5 Aleja Pokoju Kraków Kraków 31-548

Job: Human Resources

Organization: Human Resources

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 29, 2016