Pearson Recruitment & On-boarding Administrator (6 month FTC) in Kraków, Poland

Recruitment & On-boarding Administrator (6 month FTC)


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.


Key Deliverables

  • Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to Policies and procedures and meeting service levels

  • Responsible for escalation and support process, by which customer issues that cannot be resolved within the Recruitment area, are escalated to the Centers of Expertise for resolution

  • Responsible for interaction with the Centers of Expertise teams to operationalize policy and process as appropriate

  • Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action

  • Responsible for proactively spotting areas of improvements and discusses with the Team Lead. Suggests solutions as appropriate. Promotes and implements defined Continuous Improvement initiatives

  • Responsible for facilitating the execution of effective reporting mechanisms to verify Service Delivery levels against SLAs

Workstream/Line Management responsibilities

  • Recruitment administration: Perform and administer recruitment activities (as defined in service catalogue), i.e. screening, testing, coordinating interviews, and candidate correspondence

  • On-boarding administration: Administer on-boarding activities (includes also mass data updates) from new hire check-list to personal data input into the systems, ensuring smooth employee transition into the organization

  • Grievance & Employee Relation: Support solutioning of escalated issues from Tier 1 and escalates any query to Tier 3 (CoE outside of SSC) which cannot be resolved

  • Case / Ticket Management: Create, maintain and document of all resolved cases within case management

  • Knowledge Management: Maintain a working knowledge of all program issues, changes and/or updates, administrative requirements relating to the Team

  • Continuous Improvement: Support to maintain and improve quality standards within the team as well as identifying and bringing forward opportunities for improvement, as appropriate

Key Position Challenges:

  • Operate successfully in English (any additional language will be the advantage)

  • Service excellence and customer orientation exceeding expectations of the customers

  • Overcome resistance in the affiliates by demonstration of world class service

  • Maintaining a good social environment and team spirit in a demanding environment

  • Ensure adherence to legal requirement of multiple countries and internal company policies related to recruitment

  • Facilitation of a Continuous Improvement initiatives

Respect for Our values:

  • Brave, Imaginative and Decent

  • Organised

  • Proactive

  • Resilient enabler of change

  • Adaptive

  • Collaborative with peers and colleagues to drive involvement and engagement

  • Comfortable operating in a changing and ambiguous environment

  • International and cultural sensitivity and awareness

  • Inclusive and positive in a broad scope team

Pearson Profile Attributes that we will be assessing for, across our programme:

  • Courageous

  • Ethical

  • Determined

  • Customer-Focused

  • Transformational

  • Inspirational

  • Relationship Builder

  • Make it happen

Depending of the nature of the role, more or less focus will begiven to each of these


Primary Location: PL-PL-Kraków

Work Locations: PL-Cracow-Aleja Pokoju 5 Aleja Pokoju 5 2nd floor Kraków 31-548

Job: Human Resources

Organization: Human Resources

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Sep 13, 2017

Req ID: 1714985