Pearson Supplier Relationship Management Director in Hoboken, New Jersey

Supplier Relationship Management Director


Corporate Services Supplier Management- Manager/Director


At Pearson, we’re committed to a world that’salways learning and to our talented team who makes it all possible. Frombringing lectures vividly to life to turning textbooks into laptop lessons, weare always re-examining the way people learn best, whether it’s one child inour own backyard or an education community across the globe. We are bold thinkers and standout innovatorswho motivate each other to explore new frontiers in an environment thatsupports and inspires us to always be better. By pushing the boundaries oftechnology — and each other to surpass these boundaries — we create seeds oflearning that become the catalyst for the world’s innovations, personal andglobal, large and small.

Pearson is an Equal Opportunity andAffirmative Action Employer and a member of E-Verify. All qualified applicants,including minorities, women, protected veterans, and individuals withdisabilities are encouraged to apply.

Global Procurement at Pearson

Pearson is investing in the creation of aglobal procurement function with an exciting and challenging agenda. Thererepresents an opportunity to make a financial impact delivering true return oninvestment at a critical time in the company’s evolution.

The global procurement team is newlyconstituted, with a global footprint and diverse expenditure profile; rangingfrom traditional indirect categories to content led direct media categories.

We are seeking to grow our internalcapability to become a leader in the Procurement profession, joining us will bean exciting and challenging career step.

About the role

This is a uniqueopportunity to join the team with responsibilities in creating and driving the globalSupplier Relationship Management Program. This new team reports to the VP SupplierRelationship and Contract Management and will work extensively with theProcurement category leads and business stakeholders as well as supplieraccount management teams. The candidate will contribute to the creation of anenterprise-wide Supplier Relationship Management (SRM) program includingoverarching governance, treatment framework and procurement policy in order forPearson to best leverage our supplier relationships, purchasing power andoptimize our vendor partnership potential and business growth opportunities.

TheManager/Directorof theProcurement SRM Program will build strong relationships with the global ProcurementCategory Leads, supplier relationship stakeholders, as well as suppliers toensure the delivery of a successful SRM program. This person will beresponsible for (but not limited to) the following activities:

  • Proactivelyengage with and seek feedback from supplier and internal stakeholders, takingownership of vendor communication to improve buy/sell side dynamics, supplierperformance and relationship satisfaction.

Responsibilities shall include:

  • Evaluation: Supportdue diligence needed to establish current relationship and supplier performancebaseline through (external) Voice of Supplier Survey and (internal) SRM survey.

  • Classification:Build and facilitate supplier classification model to segment vendors bystrategic potential to ensure appropriate resources and suggested treatmentstrategy support our relationship objectives.

  • GovernanceDesign: Actively contribute to the design of the ‘future’ SRM program: identifyvalue opportunities that align to the Pearson, Operations and Procurementobjectives. Ensure appropriate engagement and resource level is assigned toeach supplier segment population.

  • PerformanceManagement: Determine critical metrics to track supplier performance,communicate expectations to suppliers, facilitate on going performance /improvement plans and escalate as needed. Create action plans and necessarysupporting tools to remediate supplier issues (i.e. variations to contract,performance, disputes, conflicts and opportunities).

  • Collaboration:Implement supplier treatment plans in partnership with relationship managers,manage communication with supplier side stakeholders and ensure successfulgrowth of supplier population under SRM program. Achieve ‘customer of choicestatus’ with Tier 1 suppliers, articulate our innovation needs, and facilitatea means to capture, review/consider and respond to supplier proposals

  • Implementation:Drive internal momentum and stakeholder engagement in SRM pilot launch and subsequentimplementation of program. Proactivelyengage with and seek feedback from supplier and internal stakeholders, takingownership of vendor communication to improve buy/sell side dynamics, supplierperformance and relationship satisfaction.

  • RiskManagement: Strategize for and ensure appropriate measures are taken tomitigate against financial, reputational, legal, and performance risk exposure.

  • Escalateissues and risks in a timely manner

Knowledge, Skills and Abilities

  • Outstandingcommunications skills: verbal, written and presentation

  • Changemanagement experience

  • Demonstratestrong interpersonal and relationship development skills

  • Supplierand/or service delivery management experience

  • Ability todrive strategic discussions, and engage senior population of organization

  • Excellentbusiness and commercial acumen, proven track record of improving commercialoutcomes and value add services

  • Ability towork through competing priorities and influence desired outcomes

  • Projectmanagement experience

  • Strongproblem solving ability and change management knowledge.

  • Promotes teamworkand inclusion; acts as leader to junior team members

  • Demonstratedknowledge of effective risk management including protecting the organization’sreputation.

  • Proactivemindset balanced with appropriate escalation and upward managementcommunication



  • Minimum of 7 years work experience in vendormanagement, procurement or related area (global organization preferred)

  • Experience managing service delivery and performancemanagement for $M vendor relationships

  • Able to maintain an impartial high level viewof business objectives while remaining results and outcome focused.

  • Experience working in a global corporateenvironment with a matrix management structure is desirable.

  • Relevant degree or professionalcertifications in any area within operations is desirable.

Finally,Pearson looks for all its’ team members to exhibit core values of Courage,Imagination, Accountability and Decency; the global procurement team and thisrole have a wealth of opportunities to demonstrate these. Apply now and findout how...

Whyjoin us

Thebiggest reason to join Pearson has to be the chance to make a difference topeople’s lives. You'll be proud of contributing to work that makes educationmore affordable, accessible and available to learners worldwide.

Butwe also aim to be the best company to work for, because we want you to staywith us. We treat each person as an individual, with competitive benefits,personal development and opportunities like working abroad to suit you and yourneeds.

Wewant more than people who can simply do their jobs. You must love and bepassionate about what you do, so that you perform as well as you can. Becustomer focused, clear and transparent, collaborative, can-do and courageous.For more information visit our website:


Primary Location: US-NJ-Hoboken

Work Locations: US-NJ-Hoboken-221 River 221 River Street Hoboken 07030

Job: General Business Operations

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Mar 16, 2017