Pearson Supplier Relationship Management Director in Hoboken, New Jersey

Supplier Relationship Management Director

Description

Corporate Services Supplier Management- Manager /Director

Description

Global Procurement at Pearson

About the role

Proactively engage with and seek feedback from supplier and internal stakeholders, taking ownership of vendor communication to improve buy/sell side dynamics, supplier performance and relationship satisfaction.

Responsibilities shall include:

Evaluation: Support due diligence needed to establish current relationship and supplier performance baseline through (external) Voice of Supplier Survey and (internal) SRM survey.

Classification: Build and facilitate supplier classification model to segment vendors by strategic potential to ensure appropriate resources and suggested treatment strategy support our relationship objectives.

Governance Design: Actively contribute to the design of the ‘future’ SRM program: identify value opportunities that align to the Pearson, Operations and Procurement objectives. Ensure appropriate engagement and resource level is assigned to each supplier segment population.

Performance Management: Determine critical metrics to track supplier performance, communicate expectations to suppliers, facilitate on going performance / improvement plans and escalate as needed. Create action plans and necessary supporting tools to remediate supplier issues (i.e. variations to contract, performance, disputes, conflicts and opportunities).

Collaboration: Implement supplier treatment plans in partnership with relationship managers, manage communication with supplier side stakeholders and ensure successful growth of supplier population under SRM program. Achieve ‘customer of choice status’ with Tier 1 suppliers, articulate our innovation needs, and facilitate a means to capture, review/consider and respond to supplier proposals

Implementation: Drive internal momentum and stakeholder engagement in SRM pilot launch and subsequent implementation of program. Proactively engage with and seek feedback from supplier and internal stakeholders, taking ownership of vendor communication to improve buy/sell side dynamics, supplier performance and relationship satisfaction.

Risk Management: Strategize for and ensure appropriate measures are taken to mitigate against financial, reputational, legal, and performance risk exposure.

Escalate issues and risks in a timely manner

Knowledge, Skills and Abilities

Outstanding communications skills: verbal, written and presentation

Change management experience

Demonstrate strong interpersonal and relationship development skills

Supplier and/or service delivery management experience

Ability to drive strategic discussions, and engage senior population of organization

Excellent business and commercial acumen, proven track record of improving commercial outcomes and value add services

Ability to work through competing priorities and influence desired outcomes

Project management experience

Strong problem solving ability and change management knowledge.

Promotes teamwork and inclusion; acts as leader to junior team members

Demonstrated knowledge of effective risk management including protecting the organization’s reputation.

Proactive mindset balanced with appropriate escalation and upward management communication

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Pearson is investing in the creation of a global procurement function with an exciting and challenging agenda. There represents an opportunity to make a financial impact delivering true return on investment at a critical time in the company’s evolution.

The global procurement team is newly constituted, with a global footprint and diverse expenditure profile; ranging from traditional indirect categories to content led direct media categories.

We are seeking to grow our internal capability to become a leader in the Procurement profession, joining us will be an exciting and challenging career step.

This is a unique opportunity to join the team with responsibilities in creating and driving the global Supplier Relationship Management Program. This new team reports to the VP Supplier Relationship and Contract Management and will work extensively with the Procurement category leads and business stakeholders as well as supplier account management teams. The candidate will contribute to the creation of an enterprise-wide Supplier Relationship Management (SRM) program including overarching governance, treatment framework and procurement policy in order for Pearson to best leverage our supplier relationships, purchasing power and optimize our vendor partnership potential and business growth opportunities.

The Manager/Director of the Procurement SRM Program will build strong relationships with the global Procurement Category Leads, supplier relationship stakeholders, as well as suppliers to ensure the delivery of a successful SRM program. This person will be responsible for (but not limited to) the following activities:

Qualifications

Qualifications & Experience

Minimum of 7 years work experience in vendor management, procurement or related area (global organization preferred)

Experience managing service delivery and performance management for $M vendor relationships

Able to maintain an impartial high level view of business objectives while remaining results and outcome focused.

Experience working in a global corporate environment with a matrix management structure is desirable.

Relevant degree or professional certifications in any area within operations is desirable.

Finally, Pearson looks for all its’ team members to exhibit core values of Courage, Imagination, Accountability and Decency; the global procurement team and this role have a wealth of opportunities to demonstrate these. Apply now and find out how...

Why join us

The biggest reason to join Pearson has to be the chance to make a difference to people’s lives. You'll be proud of contributing to work that makes education more affordable, accessible and available to learners worldwide.

But we also aim to be the best company to work for, because we want you to stay with us. We treat each person as an individual, with competitive benefits, personal development and opportunities like working abroad to suit you and your needs.

We want more than people who can simply do their jobs. You must love and be passionate about what you do, so that you perform as well as you can. Be customer focused, clear and transparent, collaborative, can-do and courageous. For more information visit our website: www.pearson.com

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Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-NJ-Hoboken

Work Locations: US-NJ-Hoboken-221 River 221 River Street Hoboken 07030

Job: General Business Operations

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 25, 2017

Req ID: 1705366