Pearson Project Manager (Workflow lead - CITE) in Hoboken, New Jersey

Project Manager (Workflow lead - CITE)


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.


CITE Workflow Lead - Standardized Workflow and Operations

Job Description Summary

The CITE Workflow Lead is a critical role to theevolution of Pearson from a publishing organization to a digital courseware solutions provider.

The CITE Workflow Lead will manage and oversee the operations and production workflow enabling the editorial, content development, production, and digital studio teams to create world class content at scale in the new CITE workflow. He or she will focus on ensuring operational efficiencies are maintained throughout the workflow and maintaining overall compliance to established protocols necessary for each output.

The CITE Workflow Lead coordinates and communicates risks, schedule issues, workflow updates, and changes to existing processes to the larger CITE team and manages communication between team members. He/she will also be responsible for escalating any global issues with workflow to the Director, ILP Workflow and Operations and reporting out status on all projects in Smartsheets/Jira for all key stakeholders across the organization.

The CITE Workflow Lead works closely with the other SWOT Workflow leads and the SWOT technical PMs and has accountability for the schedule and compliance of workflows and processes related to CITE. As necessary, the CITE lead will work with management and other team members to properly document, escalate and resolve issues.

Assignment Scope

  • Functions as a primary stakeholder for CITE workflow related activities

  • Assignments high complexity in nature

  • Ability to communicate with several different key stakeholders

  • Minimal direct supervision of day-to-day work

  • Reports to the and Director, ILP Workflow and Operations

Key Attributes and Their Application

  • Demonstrates thoughtful, strategic and customer focused decision making

  • Takes initiative, leads change and solves problems

  • Engages and communicates collaboratively to build high performing teams

  • Ensures all stakeholder needs and requirements are reflected in prioritization and decision making.

  • Exhibits strong written and verbal communication skills


  • Strong decision making and problem solving - through the collection and analysis of available, relevant, and reliable information, knowing who to ask for opinions and input, and acting upon the analysis in a timely and effective manner

  • Identifies areas of improvement, plans a strategy, and acts independently to create or promote improvement.

  • Exhibits curiosity and learning agility to discovering and understanding market and customer requirements as well as learning and applying first time solutions.

  • Open minded and flexible in navigating roadblocks and creating innovative solutions

  • Behaves ethically and with integrity, supports Pearson’s core values and beliefs.

  • Strong organizational skills, with the ability to manage multiple complex programs with inter-related asset and timing dependencies

  • Strong project management skills; able to identify issues early enough to mitigate a successful solution

  • Strong leadership skills, including developing and maintaining constructive and cooperative working relationships with others, seeks out contrary perspectives and is approachable

  • Provides strong, timely and appropriate written and verbal communication to internal and external stakeholders

  • Understand the concept and processes of development processes; works with others to develop unique solutions to problems.

Job Duties

Planning: Helps on-board teams new to IDC workflow. Collaborates with Content team to create program plan. Ensures relevant milestones are properly rolled up for review. Works with teams on a regular basis to ensure compliance with Smartsheets, RACI, workflows, etc. Anticipates and adjusts for problems and roadblocks. Measures performance against goals, evaluates results.

Risk identification and mitigation: Ensures risk to content development are identified and escalated so proper mitigation can happen in a timely manner

Monitor Schedules and workflows: Analyzes schedules and workflows. Identifies delays that could impact overall delivery of titles. Meets with content teams to ensure risks are being addressed and answer any operations questions the teams have with IDC.

Reporting: Establishes coordinated high-level schedule for full program components with the content team. Helps monitor schedule and technology dependencies for program components.

Operations Management: Communicates workflow and process guidelines to teams. Ensures the proper team members are consulted and participate in decisions as necessary.

Decision Making: Plans, organizes and leads periodic status meetings on overall status, issues being encountered, and any changes on technical or workflow processes. Uses rigorous logic and methods to solve difficult problems with effective solutions. Focuses on solutions rather than placing blame. Includes innovative approaches and breaks paradigms when solving problems.

Problem solving: Interacts with decision makers/stakeholders to resolve conflicts between plan and execution of various aspects implementation. Makes and implements decisions compatible with organizational and business goals. Defines issues/needs thoroughly and accurately. Analyzes impact of decisions before executing them.

Leadership: Establish alliances with other departments and organizations in order to assess potential partnerships in order to mitigate issues. Demonstrates initiative and assumes responsibility for successes and failures. Plans strategically to minimize situations of a reactive nature.

Responsibility %

20% - Plan, Scheduling and Status Monitoring

30% - Issue Resolution and/or resolution

30% - Workflow review and optimization

15% - Dependency relationship management

5% - Best Practice Implementation

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-NJ-Hoboken

Work Locations: US-NJ-Hoboken-221 River 221 River Street Hoboken 07030

Job: Project/Programme Management

Organization: Global Product

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jul 10, 2017

Req ID: 1711702