Pearson Manager, Strategic Programs in Hoboken, New Jersey

Manager, Strategic Programs


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Sales Operations is a strategic, growing and high priority area for Pearson. Sales Operations has 3 goals: 1) Drive salesforce productivity and effectiveness; 2) Deliver strategic insights to sales leaders to facilitate data-driven decision making and informed business management; 3) Drive a world class sales experience for our customers.


The Sales Operations Strategic Program Manager is responsible for the effective development and management strategic Sales Operations programs that will drive efficiency and enable operational improvements for our Higher Education sales organization.

In this role, the Strategic Program Manager will be responsible for project planning, project delivery, process and tool design, and rollout of strategic projects that can include: go to market planning, pricing processes, sales forecasting, and customer programs. Working across functional groups, this role will require collaboration and incorporating feedback from teams including Marketing, Sales, Services, and Finance.


Responsibilities for this role include the following:

Strategic Thinking:

  • Design prioritized programs to ensure that they reflect Pearson’s strategic and operational priorities

  • Develop processes and adoption plans for programs to become part of Pearson’s DNA

  • Leverage outcomes of key programs to drive improvements in overall sales effectiveness

Process Design:

  • Identify key stakeholders and contributors, using a RACI model, that will govern, participate, or receive key inputs and outputs of each program

  • Define each program’s processes, including roles and responsibilities, from inception to ongoing management

  • Identify points of intersection, as well as opportunities for alignment or integration, with other planning activities

  • Establish an overall calendar with milestones that aligns with existing planning process (e.g., annual budgeting, annual strategic planning, etc.)

  • Obtain stakeholder feedback and buy-in for the process

  • Identify and build templates that support the process


  • Develop a value proposition and key messaging to describe each program broadly across the organization

  • Create a communication plan to launch each program to the organization

  • Identify an ongoing communication plan to provide updates to stakeholders and leaders on the progress of program development

  • Determine the appropriate document repository, using existing Pearson resources, to house all plans, supporting documentation, etc.

  • Work closely with other marketing and communication departments to share resources and avoid duplication of efforts


  • Create a roadmap for each program

  • Manage all projects and deliverable by working within the teams that own them to detail and scope efforts and timelines

  • Manage ongoing meetings to ensure plans are developed ontime and to an appropriate level of detail

  • Ensure that signoff is obtained as required throughout the process

  • Manage changes to scope, schedule, costs, using appropriate communications and, where necessary, escalations

  • Escalate as necessary to management

  • Create and maintain project documentation


  • Monitor, track and assess program efficacy and success.

  • Develop streamlined completion data and measurement around effectiveness of activities

  • Assist in collecting and reporting metrics to upper management.


Required Minimum Qualifications:

Bachelor’s degree; advanced degree not required but preferred

Minimum 7 years’ experience within a selling organization; experience in a sales operations organization preferred

Experience managing multiple complex projects with multiple stakeholders

Self-motivated to meet deadlines independently

Ability to handle multiple priorities

Ability to work effectively in a fast-paced environment with a variety of other departments

Excellent communication, writing and presentation skills

Strong learning agility

Strong analytical and technical skills

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-AZ-Chandler

Other Locations US-NJ-Hoboken, US-MA-Boston

Work Locations: US-AZ-Chandler-3075 West Ray 3075 W Ray Rd Park at San Tan Chandler 85226

Job: Sales

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jul 12, 2017

Req ID: 1711438