Pearson Test Administrator in Harlow, United Kingdom
At Pearson, we’re committed to a world that’s always learning and to ourtalented team who makes it all possible. From bringing lectures vividly to lifeto turning textbooks into laptop lessons, we are always re-examining the waypeople learn best, whether it’s one child in our own backyard or an educationcommunity across the globe. We are bold thinkers and standout innovators whomotivate each other to explore new frontiers in an environment that supportsand inspires us to always be better. By pushing the boundaries of technology —and each other to surpass these boundaries — we create seeds of learning thatbecome the catalyst for the world’s innovations, personal and global, large andsmall.
Purpose of the role:
To work within the test development which is responsible for developing andproducing a range of English language tests
To ensure that all materials and data are produced to schedule. A flexible,innovative and customer focused approach is essential.
Understanding and knowledge of administrative processes and/or assessmentprinciples is important to the role, as is the ability to cooperate with peopleand organise processes effectively.
The ability to work proactively and use initiative to solve problems isimportant. The applicant will be expected to manage various aspects of theworkload within the team as the need arises.
The quality of question papers, listening tapes and mark schemes, or ofquestion items for an item bank, approving them as valid and fit for purpose(accurately proofread, suggest and make improvements where necessary)
Storing and retrieving test data from item banks using specific software (andtaking responsibility for the organisation and update of the bank)
Ensuring copyright is given for all source materials (and liaising with thelegal team to ensure all copyright permission is sought, maintain records ofthis)
Adhering to appropriate procedures at all stages
Preparing statistical data for analysis
Ensuring statistical data is updated accurately.
Ensuring processes are followed accurately and maintain records of all itemdetails and status so changes can be tracked.
Ensuring a high standard of customer service
Contributing to customer support
Communicating effectively and sensitively with colleagues and customersaround the world, from a variety of cultures
Setting up meetings as required
Monitoring assessment associates(AAs)
Ensuring contracts are sent out and signed.
Receive, process and track all invoices/payments to AAs and externalcontractors.
Monitoring other staff.
Acting as line manager to contingentstaff if required: give relevant training, give them appropriate tasks toutilise their time effectively, monitor their process and take responsibilityfor the quality of their work
Advance IT skills
- Training on and use advanced IT packages; eg SQL query analysis, NERO soundeditor, CERTS database, IIE editor
Empathising with the aspirations behind the international market for EnglishLanguage qualifications is essential
Ability to understand and apply the assessment techniques in use in currentUK specifications to other qualifications for example the application of allpossible lines of evidence to secure appropriate award thresholds
Working independently and as part of a team.
Ensure quality and security standards are always met
Improving processes and finding efficiencies
Working innovatively within defined processes
International nature of business
Working to tight deadlines
Educated to Graduate or equivalent level
Understanding of assessment issues
International experience and/or culturally aware is an advantage
Understanding of ELT teaching or markets
Knowledge of a second language
Quality orientated with excellent attention to detail
Highly numerate and experience of working with large sets of data
Proven administrative skills and ability to meet deadlines
Experience of working in a team
Flexible; willing to cover for other people and meet challenging deadlines
Personal Style and Behaviour:
Leadership – Being able to work withan extended team without any formal authority. Building enough credibility andrespect so that others are motivated to let you be in charge of a productline's future.
Ability to influence – use both logic and emotion to win over wide ranges ofaudiences to your point of view as you are implementing the product vision andstrategy that you believe in.
Relationship building – build effective relationships with internalcolleagues and external partners
Communication, networking and influencing skills – work effectively withcolleagues in business units across Pearson and to manage effectively in amatrix structure.
Managing ambiguity – ability to work confidently and effectively in complex,changing and ambiguous situations.
Decision-making skills – ability towork independently making appropriate decisions within your area of expertise
Commitment to Excellence – This includes excellence in the work you do andthe deliverables (presentations, market requirements, business cases, etc.) youproduce as well as the details of the product itself.
Primary Location: GB-GB-Harlow
Job: Professional Development
Organization: Global Product
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Apr 12, 2017