Pearson Test Administrator in Harlow, United Kingdom

Test Administrator


At Pearson, we’re committed to a world that’s always learning and to ourtalented team who makes it all possible. From bringing lectures vividly to lifeto turning textbooks into laptop lessons, we are always re-examining the waypeople learn best, whether it’s one child in our own backyard or an educationcommunity across the globe. We are bold thinkers and standout innovators whomotivate each other to explore new frontiers in an environment that supportsand inspires us to always be better. By pushing the boundaries of technology —and each other to surpass these boundaries — we create seeds of learning thatbecome the catalyst for the world’s innovations, personal and global, large andsmall.

Purpose of the role:

  • To work within the test development which is responsible for developing andproducing a range of English language tests

  • To ensure that all materials and data are produced to schedule. A flexible,innovative and customer focused approach is essential.

  • Understanding and knowledge of administrative processes and/or assessmentprinciples is important to the role, as is the ability to cooperate with peopleand organise processes effectively.

  • The ability to work proactively and use initiative to solve problems isimportant. The applicant will be expected to manage various aspects of theworkload within the team as the need arises.

Key Accountabilities:

Quality Management

  • The quality of question papers, listening tapes and mark schemes, or ofquestion items for an item bank, approving them as valid and fit for purpose(accurately proofread, suggest and make improvements where necessary)

  • Storing and retrieving test data from item banks using specific software (andtaking responsibility for the organisation and update of the bank)

  • Ensuring copyright is given for all source materials (and liaising with thelegal team to ensure all copyright permission is sought, maintain records ofthis)

  • Adhering to appropriate procedures at all stages

  • Preparing statistical data for analysis

  • Ensuring statistical data is updated accurately.

  • Ensuring processes are followed accurately and maintain records of all itemdetails and status so changes can be tracked.

Customer service

  • Ensuring a high standard of customer service

  • Contributing to customer support

  • Communicating effectively and sensitively with colleagues and customersaround the world, from a variety of cultures

  • Setting up meetings as required

  • Monitoring assessment associates(AAs)

  • Ensuring contracts are sent out and signed.

  • Receive, process and track all invoices/payments to AAs and externalcontractors.

  • Monitoring other staff.

  • Acting as line manager to contingentstaff if required: give relevant training, give them appropriate tasks toutilise their time effectively, monitor their process and take responsibilityfor the quality of their work

Advance IT skills

  • Training on and use advanced IT packages; eg SQL query analysis, NERO soundeditor, CERTS database, IIE editor

Other aspects:

  • Empathising with the aspirations behind the international market for EnglishLanguage qualifications is essential

  • Ability to understand and apply the assessment techniques in use in currentUK specifications to other qualifications for example the application of allpossible lines of evidence to secure appropriate award thresholds

  • Working independently and as part of a team.

Key Challenges:

  • Ensure quality and security standards are always met

  • Improving processes and finding efficiencies

  • Working innovatively within defined processes

  • International nature of business

  • Working to tight deadlines




  • Educated to Graduate or equivalent level

  • Understanding of assessment issues


  • International experience and/or culturally aware is an advantage

  • Understanding of ELT teaching or markets

  • Knowledge of a second language


  • Quality orientated with excellent attention to detail

  • Highly numerate and experience of working with large sets of data

  • Proven administrative skills and ability to meet deadlines

  • Experience of working in a team

  • Flexible; willing to cover for other people and meet challenging deadlines

Personal Style and Behaviour:

  • Leadership – Being able to work withan extended team without any formal authority. Building enough credibility andrespect so that others are motivated to let you be in charge of a productline's future.

  • Ability to influence – use both logic and emotion to win over wide ranges ofaudiences to your point of view as you are implementing the product vision andstrategy that you believe in.

  • Relationship building – build effective relationships with internalcolleagues and external partners

  • Communication, networking and influencing skills – work effectively withcolleagues in business units across Pearson and to manage effectively in amatrix structure.

  • Managing ambiguity – ability to work confidently and effectively in complex,changing and ambiguous situations.

  • Decision-making skills – ability towork independently making appropriate decisions within your area of expertise

  • Commitment to Excellence – This includes excellence in the work you do andthe deliverables (presentations, market requirements, business cases, etc.) youproduce as well as the details of the product itself.

Primary Location: GB-GB-Harlow

Job: Professional Development

Organization: Global Product

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 12, 2017