Pearson Database Manager in Harlow, United Kingdom
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Purpose of the role:
To be a Database Manager for the English Language Assessment programmes with the primary responsibility for developing and managing item development systems to support test and item development in line with test specifications
Ensure that the item bank is regularly replenished with new items as needed to meet market requirements
Act as the point of contact for all item bank and test construction related requirements across Test Development including new test development and training
Help manage the work of test administrators
Manage the Item Bank for Assessment products, including reporting, resourcing and specifying business requirements. Identify and manage issues and risks to ensure that item development and test constructions processes are carried out smoothly and within the prescribed framework and timetable
Support seeding and item calibration processes as necessary
Update and report on key management information to the Test Development Director and other members of the management team, ensuring all data is up- to-date and correct
Create, manage, document and revise process and policies in relation to Item management and replenishment
Ensure good working practices are in place across the Test Development team to create high standards of quality and security
Confer with test development specialists and psychometricians responsible for testing products to manage item development workflows and ensure that the Item Bank is maximally attuned to development work for the products including new item types. Ensure plans and documents related to this are kept up-to- date.
Ensure that the final sign off of all items is in accordance with the designated specification before items are submitted for inclusion in the item bank
Escalate issues and risks to Management team in relation to item management and security
Ensuring a high standard of customer service
Contributing to customer support
Communicating effectively and sensitively with colleagues and customers around the world, from a variety of cultures
Liaising with staff members within Language Testing responsible for production, administration and business development to ensure a smooth and efficient workflow
Manage relationships with, and be the primary point of contact with suppliers and contractors who build and maintain the Item Bank
Liaise with the wider Pearson business in relation to Item Bank management and development
Manage other staff and contractors.
Help manage a team of Assessment co-ordinators, ensuring they are trained and developed appropriately to fulfil their objectives
Develop and deliver training as required for other staff and externals including AAs
- Training on and use advanced IT packages; eg SQL query analysis, NERO sound editor, CERTS database, IIE editor
Empathising with the aspirations behind the international market for English Language qualifications is essential
Ability to understand and apply the assessment techniques in use in current UK specifications to other qualifications for example the application of all possible lines of evidence to secure appropriate award thresholds
Research and report on aspects of item banking to a wider audience including conferences related to best practice in testing
Working independently and as part of a team
Ensure quality and security standards are always met
Improving processes and finding efficiencies
Working innovatively within defined processes
International nature of business
Working to tight deadlines
Working with different stakeholders
Managing projects which are running concurrently
International experience and/or culturally aware is an advantage
Understanding of ELT teaching or markets
Knowledge of a second language
Educated to Graduate or equivalent level
Experience in database management
Experience of implementing processes and procedures
Knowledge of test or item development
Experience of learning a second language
Excellent communication skills both oral and written
Excellent customer service ethic and proven ability to manage external stakeholders
Proven ability to get things done
Real team player and able to build good working relationships
Excellent attention to detail
Strong IT skills
Must relish change and be able to consistently innovate
Proven administrative skills and ability to meet deadlines
Experience of working in a team
Flexible; willing to cover for other people and meet challenging deadlines
Personal Style and Behavior:
●Leadership – Being able to co-operate with an extended team without any formal authority. Building enough credibility and respect so that others are motivated to let you be in charge of a product line's future.
●Ability to influence – use both logic and emotion to win over wide ranges of audiences to your point of view as you are implementing the product vision and strategy that you believe in.
●Relationship building – build effective relationships with internal colleagues and external partners
●Communication, networking and influencing skills – work effectively with colleagues in business units across Pearson and to manage effectively in a matrix structure.
●Managing ambiguity – ability to work confidently and effectively in complex, changing and ambiguous situations.
●Decision-making skills – ability to work independently in driving and making key strategic and practical decisions.
●Commitment to Excellence – This includes excellence in the work you do and the deliverables (presentations, market requirements, business cases, etc.) you produce as well as the details of the product itself.
Primary Location: GB-GB-Harlow
Job: Professional Development
Organization: Global Product
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Apr 7, 2017