Pearson Associate Recruitment Manager in Glenview, Illinois

Associate Recruitment Manager

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Summary

This is a leadership support position that works with the Associate Director, Recruitment Services to provide onsite leadership for the student recruitment function of the business. This involves advising and coaching individuals and teams on the opportunities to improve performance. Responsibilities generally include having individual and team meeting sessions with the enrollment advisors to discuss their database, student pipeline, cultivation strategies and phone discussions.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.

  • Under the direction of the Associate Director of Recruitment Services, organizes team efforts to exceed new student goals while maintaining service standards.

  • Analyze reports related to the day-to-day operations and overall productivity of the team to improve accuracy in forecasts and to drive performance.

  • Serve as subject matter expert relating to the recruitment function including the tools and technology used for our daily jobs.

  • Audit database records to find opportunities to improve on adherence to lead management guidelines, quality and timeliness of email communications.

  • Monitors performance and identifies areas for team growth and development.

  • Under the direction of the Associate Director of Recruitment Services, provide coaching and support to Enrollment Advisors and Enrollment Coordinators in the area of lead management, quality communication with students, forecasting and performance.

  • Using general, phone and interview observations, actively coaches direct reports to improve skill sets and customer service levels.

  • Thoroughly documents coaching and training.

  • Facilitate one-on-one meetings with each team member to discuss topics relevant to their performance, individual coaching and developmental needs, prioritization of workload, and personnel issues.

  • Review enrollment files for accuracy and compliance.

  • Conduct weekly applicant pipeline review meetings to ensure future students have met enrollments requirements and are prepared to start school.

  • Assist program teams in forecasting their current term enrollments.

  • Participate in cross functional meetings to understand issues and help develop solutions to maximize team performance.

  • Make staffing recommendations that optimize productivity to Associate Director and Director of Recruitment Services and Managing Director.

  • Actively participates in interviewing, onboarding, training, and management of enrollment advisors.

  • Minimize annual attrition.

  • Supports the Associate Director in the budgeting process for each fiscal year. This includes forecasting staffing needs, turnover, operating and other expenses for the recruitment team within your area of responsibility.

  • Resolves most simple to moderately-complex enrollment questions and problems.

  • Ensures that the Enrollment team follows proper documentation protocols and departmental outreach strategies

  • Serves as escalation point in the absence of the Associate Director, Recruitment Services.

  • Ensures alignment between Pearson enrollment team and Partner expectations are met.

Qualifications

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Summary

This is a leadership support position that works with the Associate Director, Recruitment Services to provide onsite leadership for the student recruitment function of the business. This involves advising and coaching individuals and teams on the opportunities to improve performance. Responsibilities generally include having individual and team meeting sessions with the enrollment advisors to discuss their database, student pipeline, cultivation strategies and phone discussions.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.

  • Under the direction of the Associate Director of Recruitment Services, organizes team efforts to exceed new student goals while maintaining service standards.

  • Analyze reports related to the day-to-day operations and overall productivity of the team to improve accuracy in forecasts and to drive performance.

  • Serve as subject matter expert relating to the recruitment function including the tools and technology used for our daily jobs.

  • Audit database records to find opportunities to improve on adherence to lead management guidelines, quality and timeliness of email communications.

  • Monitors performance and identifies areas for team growth and development.

  • Under the direction of the Associate Director of Recruitment Services, provide coaching and support to Enrollment Advisors and Enrollment Coordinators in the area of lead management, quality communication with students, forecasting and performance.

  • Using general, phone and interview observations, actively coaches direct reports to improve skill sets and customer service levels.

  • Thoroughly documents coaching and training.

  • Facilitate one-on-one meetings with each team member to discuss topics relevant to their performance, individual coaching and developmental needs, prioritization of workload, and personnel issues.

  • Review enrollment files for accuracy and compliance.

  • Conduct weekly applicant pipeline review meetings to ensure future students have met enrollments requirements and are prepared to start school.

  • Assist program teams in forecasting their current term enrollments.

  • Participate in cross functional meetings to understand issues and help develop solutions to maximize team performance.

  • Make staffing recommendations that optimize productivity to Associate Director and Director of Recruitment Services and Managing Director.

  • Actively participates in interviewing, onboarding, training, and management of enrollment advisors.

  • Minimize annual attrition.

  • Supports the Associate Director in the budgeting process for each fiscal year. This includes forecasting staffing needs, turnover, operating and other expenses for the recruitment team within your area of responsibility.

  • Resolves most simple to moderately-complex enrollment questions and problems.

  • Ensures that the Enrollment team follows proper documentation protocols and departmental outreach strategies

  • Serves as escalation point in the absence of the Associate Director, Recruitment Services.

  • Ensures alignment between Pearson enrollment team and Partner expectations are met.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-IL-Glenview

Work Locations: US-IL-Glenview-1900 E. Lake 1900 East Lake Avenue Glenview 60025

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Aug 8, 2017

Req ID: 1713486