Test Center Manager - Fargo, ND
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time, entry level Test Center Manager to join our team based in Fargo, ND. This position is benefits eligible!
You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
60% of daily tasks are Test Administrator responsibilities:
Performs on-time site opening and closing procedures.
Understands all testing procedures.
Checks in examinees, verifies identification, and explains the exam process.
Monitors examinees while testing.
Maintains a secure testing environment.
Communicates with internal technical support to investigate and fix technical issues.
Strictly adheres to company policies using careful judgment.
Responsible for maintaining a professional and clean testing center with light housekeeping duties.
Arrive on time for all scheduled shifts.
Other duties as assigned.
40% of daily tasks are Test Center Manager responsibilities:
Trains, develops and coaches a small team of Test Administrators.
Site staffing/hiring/retention/conflict resolution/scheduling.
First contact for facility issues.
Ability to multi-task.
Our ideal candidate demonstrates flexibility and teamwork, with availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7 am and 8 pm. There may be occasions where the test center will be open until 10 pm. The test center is open approximately 2 Saturdays per month.
This position is strictly a part time position, 18-24hours per week with an expectation to work more hours if needed.
Must be available to address operational problems when not at test center.
Minimum of 1 year customer service experience is preferred.
One year supervision experience in customer service is highly preferred.
High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
Team leading and training skills, and exposure to a testing environment are strongly preferred.
Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
Must be flexible in work hours and days.
Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
Ability to operate a computer, fax, and telephone.
Must be able to work in a quiet, focused environmentand hear spoken words in soft voices.
Must be able to sit for long periods of time and also escort candidates to and from testing room. Must be able to bend, stoopand lift up to 20 lbs.
Must be able to see small details at a distance. Ability to see names clearly on ID cards and the computer screen.
Primary Location: US-ND-Frontier
Work Locations: US-ND-Fargo-3170 43rd South 3170 43rd Street South Frontier 58104
Job: Testing Center
Organization: Professional VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Nov 16, 2016