Pearson Enrollment Coordinator - Elk Grove Village, IL in Elk Grove Village, Illinois
Enrollment Coordinator - Elk Grove Village, IL
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Recruitment Services Mission Statement
“A highly ethical, motivated, and competent group of student advisorsthat collaborates with academic partners and peers to interview and advisehighly qualified student prospects that are capable of graduating from theirselected institution and program to fulfill their aspirations. We strive tobecome a world-class organization full of engaged minds committed to educationwith a passion for excellence.”
The Enrollment Coordinator supports the student application process by partneringwith the Enrollment Advisors to contact prospective new students for bachelors,masters, doctoral degree and certificate programs. Communication with prospective students isprimarily through a high volume of telephone contacts with a goal to achievespeed to lead and contact percentage metrics.
Specific duties andresponsibilities include, but are not limited to, the following. Other duties and responsibilities may beassigned.
Maintaina minimum standard of outbound calls to prospective students.
Achievespeed to lead and contact efficiency metrics.
Approacheach call with a goal to transfer or set an appointment for Enrollment Advisorsto speak with prospective students.
Adhereto lead management plan guidelines for each lead in the database.
Accuratelyrecord interactions with each prospective student in the database.
Runfilters and reports to update daily trackers and team boards for the programteams.
Processmail in a timely manner for the business unit.
Supportapplication/registration events as applicable for each team.
Bean active participant in cross-functional team events.
Requiresthe ability to work a flexible schedule, weekends, evenings to accommodatestudent, departmental and company’s needs. This may include working more than40 hours a week.
2-year degree from an accredited institution, ORappropriate combination of education and significant experience
Oneto 3 years customer service experience in an outbound calling environment.
Outstandingwritten and verbal communication skills.
Generalknowledge of higher education industry.
Proficientin MS Office.
Abilityto work evenings until 9:00 PM.
Abilityto work weekends as business needs dictate.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-IL-Elk Grove Village
Work Locations: US-IL-Elk Grove Village-50 Northwest 50 Northwest Point Rd Elk Grove Village 60007
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Apr 18, 2017